PYMNTS Study

Consumers Turn to Credit for Cash Management When Unplanned Expenses Hit, Study Finds
Consumers Turn to Credit for Cash Management When Unplanned Expenses Hit, Study Finds
March 31, 2025  |  Consumer Finance

Emergency or unplanned expenses happen to consumers all the time. Some are impulse “wants,” and others are emergency “needs.” Either way, they can be expensive....

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Retailers Increase GenAI Investments, but Need Better Data to Make It Run
Retailers Increase GenAI Investments, but Need Better Data to Make It Run
March 31, 2025  |  Artificial Intelligence

Retailers are embracing generative artificial intelligence (GenAI) at an unprecedented rate, transforming how they analyze transactions, predict customer behavior and secure payments. The data is...

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Best-in-Class Issuers Use Seven Strategies to Boost Customer Lifetime Value, Study Finds
Best-in-Class Issuers Use Seven Strategies to Boost Customer Lifetime Value, Study Finds
March 28, 2025  |  Credit Cards

Card issuing — once the province of big banks — is changing, as issuers move beyond basic transaction services to stay competitive. In the process,...

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Singapore’s Small Businesses Know the Score With Digital Wallets for Cross-Border Payments
Singapore’s Small Businesses Know the Score With Digital Wallets for Cross-Border Payments
March 28, 2025  |  Cross-border Payments

Singapore stands at a crossroads in the digital payments revolution. While digital wallets are reshaping how businesses handle cross-border transactions, a noticeable gap persists in...

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Fraud Uncertainty Climbs to 28%, Disrupting Operations for Mid-Market Firms
Fraud Uncertainty Climbs to 28%, Disrupting Operations for Mid-Market Firms
March 28, 2025  |  Security & Fraud

There is a growing concern for middle-market firms in the United States, and it surrounds fraud and risk management. Get the Full Story Complete the...

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Financial Pressures Drive 1 in 4 Consumers to Demand Instant Disbursements
Financial Pressures Drive 1 in 4 Consumers to Demand Instant Disbursements
March 28, 2025  |  Money Mobility

Speed, certainty and convenience — these are the driving forces behind the explosive growth of instant payments. In fact, consumers are 10 times more likely...

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How Pay Later Options Are Redefining Consumer Spending — an Expert Look at What’s Next
How Pay Later Options Are Redefining Consumer Spending — an Expert Look at What’s Next
March 24, 2025  |  Payments Innovation

PYMNTS Intelligence’s latest research finds that the U.S. market for buy now, pay later (BNPL) credit totals $175 billion. While that’s a small slice of...

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UK Consumers Tell Merchants to Go Mobile-First
UK Consumers Tell Merchants to Go Mobile-First
March 24, 2025  |  Shopping

Consumers in the United Kingdom are increasingly mobile-first, constantly reaching for their phones as part of their shopping experience. This goes beyond just making online...

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Rewards and Easy Payment Options Win Over Mobile Shoppers
Rewards and Easy Payment Options Win Over Mobile Shoppers
March 20, 2025  |  Mobile Commerce

The rise of the click-and-mortar shopper, with mobile devices as the key conduit to commerce no matter the channel, has given clues to what consumers...

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