PYMNTS Study

Merchants Eye Payment System Constraints as Consumers Embrace Mobile-First Shopping
Merchants Eye Payment System Constraints as Consumers Embrace Mobile-First Shopping
April 02, 2025  |  Mobile Commerce

The mobile device has become the center of commerce — not just online, but in-store — and using digital payments across those devices has become...

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Consumers Turn to Credit for Cash Management When Unplanned Expenses Hit, Study Finds
Consumers Turn to Credit for Cash Management When Unplanned Expenses Hit, Study Finds
March 31, 2025  |  Consumer Finance

Emergency or unplanned expenses happen to consumers all the time. Some are impulse “wants,” and others are emergency “needs.” Either way, they can be expensive....

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Retailers Increase GenAI Investments, but Need Better Data to Make It Run
Retailers Increase GenAI Investments, but Need Better Data to Make It Run
March 31, 2025  |  Artificial Intelligence

Retailers are embracing generative artificial intelligence (GenAI) at an unprecedented rate, transforming how they analyze transactions, predict customer behavior and secure payments. The data is...

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Best-in-Class Issuers Use Seven Strategies to Boost Customer Lifetime Value, Study Finds
Best-in-Class Issuers Use Seven Strategies to Boost Customer Lifetime Value, Study Finds
March 28, 2025  |  Credit Cards

Card issuing — once the province of big banks — is changing, as issuers move beyond basic transaction services to stay competitive. In the process,...

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Singapore’s Small Businesses Know the Score With Digital Wallets for Cross-Border Payments
Singapore’s Small Businesses Know the Score With Digital Wallets for Cross-Border Payments
March 28, 2025  |  Cross-border Payments

Singapore stands at a crossroads in the digital payments revolution. While digital wallets are reshaping how businesses handle cross-border transactions, a noticeable gap persists in...

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Fraud Uncertainty Climbs to 28%, Disrupting Operations for Mid-Market Firms
Fraud Uncertainty Climbs to 28%, Disrupting Operations for Mid-Market Firms
March 28, 2025  |  Security & Fraud

There is a growing concern for middle-market firms in the United States, and it surrounds fraud and risk management. Get the Full Story Complete the...

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Financial Pressures Drive 1 in 4 Consumers to Demand Instant Disbursements
Financial Pressures Drive 1 in 4 Consumers to Demand Instant Disbursements
March 28, 2025  |  Money Mobility

Speed, certainty and convenience — these are the driving forces behind the explosive growth of instant payments. In fact, consumers are 10 times more likely...

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How Pay Later Options Are Redefining Consumer Spending — an Expert Look at What’s Next
How Pay Later Options Are Redefining Consumer Spending — an Expert Look at What’s Next
March 24, 2025  |  Payments Innovation

PYMNTS Intelligence’s latest research finds that the U.S. market for buy now, pay later (BNPL) credit totals $175 billion. While that’s a small slice of...

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UK Consumers Tell Merchants to Go Mobile-First
UK Consumers Tell Merchants to Go Mobile-First
March 24, 2025  |  Shopping

Consumers in the United Kingdom are increasingly mobile-first, constantly reaching for their phones as part of their shopping experience. This goes beyond just making online...

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