PYMNTS Study

32.7% of Gen Z Business Owners Pick Email for Card Support
32.7% of Gen Z Business Owners Pick Email for Card Support
June 15, 2026  |  Credit Cards

Small business owners have a message for the companies that issue business credit cards. They want digital tools, but keep a human nearby. The PYMNTS...

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Credit Unions Need AI Chat to Stay in the Conversation
Credit Unions Need AI Chat to Stay in the Conversation
June 12, 2026  |  Artificial Intelligence

Financial institutions once competed on branch networks, interest rates and, later, mobile apps. Increasingly, however, the next competitive frontier may not be a physical or...

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The AI Shopping Cart Rolls Faster Outside the US
The AI Shopping Cart Rolls Faster Outside the US
June 12, 2026  |  Retail

Two years ago, a shopper researching a new pair of running shoes might have started on Google, clicked through a few retailer websites and eventually...

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55% of Property-Payout Recipients Need Money Within Hours
55% of Property-Payout Recipients Need Money Within Hours
June 12, 2026  |  Disbursements

Instant payouts may be more than a faster way to move money. For banks, they could become a new front door for deposit growth. That...

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Millennials’ Money Confidence Falls 15 Points as Costs Bite
Millennials’ Money Confidence Falls 15 Points as Costs Bite
June 11, 2026  |  Consumer Insights

Consumers are not standing still as higher living costs squeeze household budgets. They are cutting spending, delaying purchases, taking on extra work and using payment...

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Why Checkout Could Become AI Agents New Front Door
Why Checkout Could Become AI Agents New Front Door
June 10, 2026  |  Artificial Intelligence

The early winners of the internet economy were the businesses best at attracting and retaining consumer focus in an increasingly fragmented digital landscape. But attention...

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72% of Firms Still See Relief Ahead as Forecasting Confidence Slips
72% of Firms Still See Relief Ahead as Forecasting Confidence Slips
June 08, 2026  |  Economy

Business leaders are not giving up on clearer conditions, but their confidence is no longer rising in a straight line. That is one of the...

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Every Instant Payout Is a New Customer Waiting to Happen
Every Instant Payout Is a New Customer Waiting to Happen
June 04, 2026  |  Disbursements

Financial institutions have long treated disbursements as back-office logistics. Move the money, book the revenue and support the commercial client. However, the PYMNTS Intelligence report...

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Amazon Wins When Retail Checkout Breaks
Amazon Wins When Retail Checkout Breaks
June 04, 2026  |  Retail

When a millennial advertising executive spends 30 minutes on a Sunday morning browsing face serums on a beauty website, she expects that once she lands...

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