PYMNTS Study

Profile of the Connected Consumer Emerging in Accelerated Pandemic Time
Profile of the Connected Consumer Emerging in Accelerated Pandemic Time
October 14, 2021  |  Commerce Connected

Until quite recently, few were familiar with terms like “the connected consumer” or “the connected economy” even though they’re both happening right around them. As the pandemic era is teaching us, there’s...

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63% of CFOs More Focused on Increasing Customers’ Lifetime Values 
63% of CFOs More Focused on Increasing Customers’ Lifetime Values 
October 13, 2021  |  CFO

The pandemic’s disruption to the economy and to business models has spurred chief financial officers (CFOs) to re-examine the strategies they use to reach their...

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40% of Companies Will Use Crypto to Make Purchases in the Next Year
40% of Companies Will Use Crypto to Make Purchases in the Next Year
October 13, 2021  |  Cryptocurrency

As businesses were pushed to make payments in new ways due to the events of 2020, they took a closer look at how emerging payment methods...

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Data Brief: 80% of US Consumers Have at Least One Subscription 
Data Brief: 80% of US Consumers Have at Least One Subscription 
October 12, 2021  |  Subscriptions

More than ever, consumers’ use of automated payments to manage their subscriptions is gaining ground. That comes in tandem with more subscriptions than ever, across...

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Q3 Online Checkout Friction Index: Lack of Payment Choice Drives Cart Abandonment
Q3 Online Checkout Friction Index: Lack of Payment Choice Drives Cart Abandonment
October 12, 2021  |  eCommerce

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Customers Cite Trust and Security as Restraining Factors in Adopting Digital-Only Banking Service
Customers Cite Trust and Security as Restraining Factors in Adopting Digital-Only Banking Service
October 11, 2021  |  Digital Banking

Banking customers have made it evident in a PYMNTS study that convenience and ease of use provided by technology-based services are of utmost value to...

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36% of US Consumers Say Trust Is Key Factor in Choosing Online Merchants
36% of US Consumers Say Trust Is Key Factor in Choosing Online Merchants
October 11, 2021  |  Safety and Security

Consumers want to feel safe when they shop online. They’re willing to trade off at least some of the conveniences of online commerce – namely,...

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Only 27% of US Consumers Plan to Dine Out Between Now and the End of 2021
Only 27% of US Consumers Plan to Dine Out Between Now and the End of...
October 08, 2021  |  Data

The pandemic is lingering, but bit by bit, we are venturing out. The digital shift is firmly in place, too – but that doesn’t mean...

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Apple Pay at 7 Data Shows Lackluster In-Store Usage of Digital Wallets
Apple Pay at 7 Data Shows Lackluster In-Store Usage of Digital Wallets
October 08, 2021  |  Apple Pay

Fans of the Apple Inc. ecosystem fell in love with its smooth interoperability, whether it was sharing YouTube videos to Facebook, taking FaceTime video calls...

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