PYMNTS Study

Study Shows Top-Performing Credit Unions Innovate to Stay Competitive
Study Shows Top-Performing Credit Unions Innovate to Stay Competitive
August 12, 2024  |  Credit Unions

Credit union (CU) executives understand the importance of innovation. However, PYMNTS Intelligence uncovered a disconnect between how some CUs measure innovation success among different performance...

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Social Commerce Shoppers Pick Instagram for Apparel, TikTok for Beauty
Social Commerce Shoppers Pick Instagram for Apparel, TikTok for Beauty
August 09, 2024  |  Social Commerce

As consumers begin to adopt social media channels to make purchases, PYMNTS Intelligence found which apps shoppers are turning to for different kinds of retail...

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How Consumers Shop: Five Insights From This Year’s PYMNTS Intelligence Reports
How Consumers Shop: Five Insights From This Year’s PYMNTS Intelligence Reports
August 09, 2024  |  Retail

So far this year, PYMNTS Intelligence data has illuminated a wide range of shopper behaviors, highlighting how omnichannel engagement is changing over time and how...

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GenAI Tools Show Promise of Reducing Payments Fraud by 85%
GenAI Tools Show Promise of Reducing Payments Fraud by 85%
August 08, 2024  |  Artificial Intelligence

The landscape of payments fraud is undergoing a shift as traditional detection methods become increasingly inadequate against sophisticated fraud schemes. Get the Full Story Complete...

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New Data: Half of Consumers Would Switch Merchants for Access to Card-Linked Installments
New Data: Half of Consumers Would Switch Merchants for Access to Card-Linked Installments
August 05, 2024  |  Consumer Payments

Consumers are interested in options that help them manage their finances better. Many are turning to pay later plans for this reason. Installment plans linked...

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Paycheck-to-Paycheck Consumers More Than Twice as Likely to Use BNPL
Paycheck-to-Paycheck Consumers More Than Twice as Likely to Use BNPL
August 02, 2024  |  Buy Now Pay Later

As shoppers look for financial tools to help them manage their budgets, those who are struggling to make ends meet are more likely to adopt...

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Rewards Drive Mobile Wallet Use for One-Third of eCommerce Shoppers
Rewards Drive Mobile Wallet Use for One-Third of eCommerce Shoppers
August 01, 2024  |  Loyalty & Rewards

Rewards are a stronger draw for digital wallet users shopping via digital channels than those making purchases in person. Get the Full Story Complete the...

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New Data: Germany’s Baby Boomers Flip the Script on Digital Wallet Usage
New Data: Germany’s Baby Boomers Flip the Script on Digital Wallet Usage
August 01, 2024  |  Digital Payments

Consumers in Germany are embracing their digital wallets for payments. Nearly half (47%) use them for online shopping for example. Surprisingly, baby boomers and seniors...

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Mass Merchants Capture Two-Thirds of eCommerce Purchases
Mass Merchants Capture Two-Thirds of eCommerce Purchases
July 31, 2024  |  Retail

Consumers are choosing different kinds of sellers when they shop online compared to in stores, with mass merchants winning out in eCommerce while grocers lead...

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