As PYMNTS has heard often over the last several months, the COVID-19 virus has taken trends good and bad and pushed them into overdrive, as consumers’ needs have shifted and digitized dramatically overnight. That has left retailers, merchants and service providers searching for the best ways to meet their rising...
Consumers and businesses have made about a decade’s worth of digital progress in the last half-year. The transition has been fast, and at times bumpy, as consumers have abruptly changed their habits around travel, shopping, work, leisure and pretty much everything in their lives toward digital access. That means...
Credit unions (CUs) have been particularly invested in helping microbusinesses, with a sizable share of them intending to launch innovations geared toward these companies within the next three years. And in retail, a newly restructured firm has come onto the scene to create and market health/beauty...
Artificial intelligence (AI) and robotic process automation (RPA) could pave the way to better accounts payable (AP). In logistics, robots could make digital commerce much more efficient, while in retail, U.S. convenience store merchants are prioritizing customer retention as loyalty programs are evolving. And in entertainment, “Unhinged” opened on a number of theater screens and...
Some firms saw the resilience of digital channels before the cold weather arrived earlier in 2020 and brought the pandemic along with it. Chipotle Mexican Grill’s app and digital experience, in one case, saved the day when on-premise dining was prohibited. And in department store retail, Nordstrom’s upcoming...
Digital banking is reaching unprecedented levels of popularity amid the pandemic, as consumers are harnessing mobile banking apps to handle their checking and savings accounts. In retail, Target is aiming to make its shoppers’ lives easier by saving them time and moving them toward high-value...
Some families and students are turning to online tutoring amid the pandemic, as adults are navigating digital platforms to access instructors who can help them refresh their skills. Global platforms fuel these connections, but it’s essential for them to offer compelling and convenient payment experiences....
Target reported Q2 earnings that suggested the digital shift is moving from a COVID-19 phenomenon to a consistent reality. In the overall economy, the U.S. Census Bureau reported a jump in retail eCommerce sales for Q2. And in education retail, the grim reality of uneven consumer spending patterns has reshaped back-to-school sales projections....
Many small and medium-sized businesses (SMBs) are seeking loans from FinTechs and challenger banks at a time when the pandemic has created turbulence for them. In retail, Payless ShoeSource is making a comeback despite COVID-19, and will lead with a stepped-up online presence and ambitious store opening plan. And the yacht industry is...
