Cover for the PYMNTS and American Express June 2023 “B2B and Digital Payments Tracker®: Inflation Puts Technology on the Menu for Restaurants”

Diners Tell Restaurants to Put Technology on the Menu

Inflation Puts Technology on the Menu for Restaurants

In an effort to fill worker shortage gaps, more than 75% of restaurants are already using automation to streamline their operations. In the “B2B and Digital Payments Tracker®,” a collaboration with American Express, PYMNTS explores how they are using everything from robots in restaurants to AI voice assistants at the drive-thru to cater to the growing number of diners who want technology on the menu.

Inside the June Tracker
  • Amid mounting consumer frustration over the restaurant experience, an industry insider explains why restaurateurs must thoroughly understand their customers for technology to help.
  • Wendy’s partnered with Google to automate the drive-thru with AI, and OrionStar Robotics and Rocky Mountain Robotech revealed an AI-powered robot for restaurants.
  • A survey found that 75% of restaurant operators plan to adopt innovative technology in 2023 to address labor and cost challenges.

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