Digital-First Banking

Ally Financial On Tapping AI-Powered Tools For Digital-First Banking Experience Offering connected banking experiences is fast becoming table stakes for financial institutions (FIs), with consumers wanting to bank wherever and however they want. In the latest Digital-First Banking Tracker®, Ally Financial's Sathish Muthukrishnan discusses how artificial intelligence-powered tools such as virtual assistants and wearables are becoming key to matching digital-first consumers’ growing expectations.

Inside the October Tracker

An interview with Sathish Muthukrishnan, chief information, data and digital officer for digital-only bank Ally Financial, regarding how consumer banking preferences are shifting and how AI can help financial institutions meet their changing expectations for personalized and convenient financial experiences
The latest digital-first banking trends, including why 25 percent of U.S. consumers who own voice-activated speakers have used them to make purchases and why U.S. bank JPMorgan Chase is launching a digital-first FI in the United Kingdom
A Deep Dive analyzing how FIs can utilize wearables or voice-activated devices to boost customer engagement and loyalty