For Insurers, Payout Velocity Now Defines Trust, Loyalty and Leadership

The Demand for Instant Insurance: Why Speed Is the New Trust

Payout speed is redefining the insurance experience, influencing trust, renewal decisions and how policyholders measure service in their most urgent moments. The latest “Money Mobility Tracker®,” a collaboration with Ingo Payments, examines why instant payments, expanded choice and payment modernization are now core to retention and market leadership.

Inside the November Tracker
  • Delays in insurance payouts aren’t just a process issue—they’re a trust issue. Slow disbursements cost insurers goodwill, renewals and retention in an age when speed defines customer care.
  • Faster payments equal stronger loyalty. Studies show speed of disbursement now drives satisfaction more than any other factor, reshaping how insurers measure success and customer lifetime value.
  • Instant payments are redefining insurance from the inside out. By giving policyholders choice and control, carriers are transforming claims from back-office transactions into real-time brand experiences.

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    Money Mobility

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