Bret Taylor news and trends

In the GenAI Era, Why Are Customer Service Chatbots Dumb?
artificial intelligence // February 20, 2025

When ChatGPT first burst onto the scene, it sparked a wave of enthusiasm about how generative artificial intelligence (GenAI) could revolutionize online customer service. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

OpenAI Chairman Bret Taylor Launches AI Chatbot Startup Sierra
artificial intelligence // February 14, 2024

OpenAI Chairman Bret Taylor has launched Sierra, an artificial intelligence (AI) chatbot startup, aiming to develop conversational AI agents specifically designed for businesses. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...

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OpenAI to File Scaled-Back Restructuring That Keeps Nonprofit in Charge

May 05, 2025
OpenAI said Monday (May 5) that it will submit a revised corporate plan that leaves its nonprofit parent firmly in control of the for-profit arm behind ChatGPT, walking back a December blueprint that would have ceded voting power in exchange for easier fundraising. Get the Full Story Complete the form to unlock this article and […]

OpenAI Chairman Bret Taylor Launches AI Chatbot Startup Sierra

February 14, 2024
OpenAI Chairman Bret Taylor has launched Sierra, an artificial intelligence (AI) chatbot startup, aiming to develop conversational AI agents specifically designed for businesses. Get the Full Story Complete the form to unlock this article...