Conversational Ai news and trends

BBVA Takes Its Banking Experience Into ChatGPT
Artificial Intelligence // May 18, 2026

Most banks build an app and ask customers to come to them. BBVA is trying something different. The Spanish banking group launched a conversational app directly inside ChatGPT for users in Italy and Germany, letting customers ask questions about accounts, cards and savings products without...

Etsy Pilots Conversational AI to Ignite Marketplace Sales
eCommerce // May 05, 2026

Etsy is working to offer conversational search both in OpenAI’s ChatGPT and on its own platform. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Amazon’s Alexa+ Adds Conversational Uber Eats and Grubhub Ordering
Amazon // April 05, 2026

Amazon says it has given Alexa+ users new ways to order food from Uber Eats and Grubhub. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Chat-First Finance: Malaysia’s Ryt Bank Replaces Menus With AI
Artificial Intelligence // March 16, 2026

Can banking be done through chat? Ryt Bank in Malaysia thinks so, and its chat-based artificial intelligence (AI) system now processes about 80,000 transactions a month. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Interviews & Exclusives
Fabric Buys Walmart’s Telehealth Business and Stitches AI Into Digital Healthcare

August 08, 2024
Telehealth has evolved from a niche service to a central element of healthcare, a shift accelerated by the COVID-19 pandemic. This evolution reflects a broader move toward digital health solutions that fundamentally change patient care. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content […]

AI Helps Computers Behave Like Humans — Instead of the Other Way Around

November 07, 2023
Artificial intelligence (AI) has been a buzzword in technology, and science fiction, for decades. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

SoundHound CEO: Conversational AI Radically Changes Consumer Expectation for Voice Assistants

March 28, 2023
The contemporary artificial intelligence (AI) gold rush is already transforming industries across the global economy. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

The Money-Mover That’s A Money-Mentor, Too

September 15, 2017
“Can I afford a Tesla? If not, can you help me save for one?” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Quick Reads
Square and Google Let Restaurants Offer Conversational AI Ordering

August 06, 2026
Square has launched a new conversational AI restaurant offering in tandem with Google. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications […]

Etsy Pilots Conversational AI to Ignite Marketplace Sales

May 05, 2026
Etsy is working to offer conversational search both in OpenAI’s ChatGPT and on its own platform. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Amazon’s Alexa+ Adds Conversational Uber Eats and Grubhub Ordering

April 05, 2026
Amazon says it has given Alexa+ users new ways to order food from Uber Eats and Grubhub. Get the Full Story Complete the form to unlock this article and enjoy...

Hello Patient Raises $22.5 Million for Conversational AI Patient Engagement Platform

September 11, 2025
Hello Patient raised $22.5 million in a Series A funding round to continue to expand the capabilities and reach of its conversational artificial intelligence-powered patient engagement platform for healthcare practices....