Conversational Ai news and trends

Square and Google Let Restaurants Offer Conversational AI Ordering
Artificial Intelligence // August 06, 2026

Square has launched a new conversational AI restaurant offering in tandem with Google. This offering brings food and beverage sellers into Ask Maps, part of Google Maps, letting customers find restaurants and place orders by asking questions, Square said in a news release provided to...

BBVA Takes Its Banking Experience Into ChatGPT
Artificial Intelligence // May 18, 2026

Most banks build an app and ask customers to come to them. BBVA is trying something different. The Spanish banking group launched a conversational app directly inside ChatGPT for users in Italy and Germany, letting customers ask questions about accounts, cards and savings products without...

Etsy Pilots Conversational AI to Ignite Marketplace Sales
eCommerce // May 05, 2026

Etsy is working to offer conversational search both in OpenAI’s ChatGPT and on its own platform. The company said in a Tuesday (May 5) blog post that the Etsy app in ChatGPT is now live in beta and that it is testing a beta conversational...

Amazon’s Alexa+ Adds Conversational Uber Eats and Grubhub Ordering
Retail // April 05, 2026

Amazon says it has given Alexa+ users new ways to order food from Uber Eats and Grubhub. “Imagine ordering delivery the same way you would with a waiter — changing your mind, asking questions, and customizing as you go, all in one continuous conversation,” the...

Interviews & Exclusives
Fabric Buys Walmart’s Telehealth Business and Stitches AI Into Digital Healthcare

August 08, 2024
Telehealth has evolved from a niche service to a central element of healthcare, a shift accelerated by the COVID-19 pandemic. This evolution reflects a broader move toward digital health solutions that fundamentally change patient care. “We’re creating that on-demand experience for patients to get care through a more omnichannel lens,” Aniq Rahman, founder and CEO […]

AI Helps Computers Behave Like Humans — Instead of the Other Way Around

November 07, 2023
Artificial intelligence (AI) has been a buzzword in technology, and science fiction, for decades. Now, in the 21st century, it is finally beginning to have its star turn in the workforce. “Computers...

SoundHound CEO: Conversational AI Radically Changes Consumer Expectation for Voice Assistants

March 28, 2023
The contemporary artificial intelligence (AI) gold rush is already transforming industries across the global economy. Now, businesses are looking to transform the AI economy. Keyvan Mohajer, CEO and co-founder of...

The Money-Mover That’s A Money-Mentor, Too

September 15, 2017
“Can I afford a Tesla? If not, can you help me save for one?” These questions were once reserved for financial advisers. Technically they’re still questions for a financial adviser,...

Quick Reads
Block’s Voice AI Wins Praise and Triggers Scam Concerns

October 25, 2026
Payments company Block has introduced an artificial intelligence model trained solely using human conversation. Dessa, as the model is known, learned to hold real-time conversations just by listening, Block said in its announcement Friday (Oct. 23). “As far as we know, Dessa is the world’s first AI you can have a realistic live conversation with […]

Square and Google Let Restaurants Offer Conversational AI Ordering

August 06, 2026
Square has launched a new conversational AI restaurant offering in tandem with Google. This offering brings food and beverage sellers into Ask Maps, part of Google Maps, letting customers find...

Etsy Pilots Conversational AI to Ignite Marketplace Sales

May 05, 2026
Etsy is working to offer conversational search both in OpenAI’s ChatGPT and on its own platform. The company said in a Tuesday (May 5) blog post that the Etsy app...

Amazon’s Alexa+ Adds Conversational Uber Eats and Grubhub Ordering

April 05, 2026
Amazon says it has given Alexa+ users new ways to order food from Uber Eats and Grubhub. “Imagine ordering delivery the same way you would with a waiter — changing...