The latest Call Center Commerce Tracker looks at how call centers are using artificial intelligence (AI) and biometrics to keep customers satisfied and safe, as well as new voice and visual trends. Get the Full Story Complete the form to unlock this article and enjoy...
Artificial intelligence (AI) remains one of the most interesting technologies to call centers that are looking to better support and engage customers across their many channels. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...
Consumers today want more from customer service than a long wait time and broad answers when getting through to a human agent by phone. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...
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May 15, 2019
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May 14, 2018
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January 16, 2018
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