Digital Onboarding news and trends

New Study Finds AI Critical to Credit Union Member Retention
Credit Unions // April 13, 2026

“Built to Lead or Losing Ground? AI, Mobile and the Member Retention Imperative for Credit Unions in 2026” is a collaboration between PYMNTS Intelligence and Velera that examines a growing reality for credit unions: Digital services are no longer just a support function. They are...

Why Millions of New Accounts Never Turn Into Real Banking Relationships
Faster Payments // March 25, 2026

Banks and credit unions are opening millions of new accounts, yet too many fail to become active relationships. As FinTechs deliver instant funding and immediate usability, traditional financial institutions (FIs) are facing a shift. Deposit growth now depends on how quickly new accounts move from...

Provident Bank Says Strategy Focused on Simplicity Over Shiny Tech
Banking // February 11, 2026

Scott Hurlbert’s clearest reminder that customer experience is still personal came through a text from his daughter. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Credit Unions Face Onboarding Test as 70% of Small Businesses Prefer Digital Start
Digital Onboarding // January 28, 2026

Small businesses may say they value relationships, but when basic digital tasks still require a phone call or branch visit, loyalty starts to look temporary. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Interviews & Exclusives
AI Gives Smaller Credit Unions a Shot at Bigger Growth

June 01, 2026
Credit unions have traditionally played to their strengths. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and to the […]

Why Millions of New Accounts Never Turn Into Real Banking Relationships

March 25, 2026
Banks and credit unions are opening millions of new accounts, yet too many fail to become active relationships. As FinTechs deliver instant funding and immediate usability, traditional financial institutions (FIs)...

Provident Bank Says Strategy Focused on Simplicity Over Shiny Tech

February 11, 2026
Scott Hurlbert’s clearest reminder that customer experience is still personal came through a text from his daughter. Get the Full Story Complete the form to unlock this article and enjoy...

Credit Unions Face Onboarding Test as 70% of Small Businesses Prefer Digital Start

January 28, 2026
Small businesses may say they value relationships, but when basic digital tasks still require a phone call or branch visit, loyalty starts to look temporary. Get the Full Story Complete...

Quick Reads
Worth Raises $25 Million to Bolster Financial Automation Solution

March 12, 2025
Automation-focused FinTech platform Worth raised $25 million in new funding. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and […]

Trustly to Roll Out Enhanced User Onboarding Technology for Gaming Operators

January 20, 2025
Trustly will soon roll out an enhanced version of Pay N Play, the company’s user-onboarding technology for gaming operators. Get the Full Story Complete the form to unlock this article...

TreviPay Adds Automated Buyer Onboarding to Order-to-Cash Offering

November 20, 2024
TreviPay added automated buyer onboarding to its order-to-cash (O2C) offering. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Equifax UK Debuts Tariff Connect for Utility and Telecom Providers

November 07, 2024
Equifax UK has introduced a customer onboarding solution for utility and telecom firms. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...