A card can earn top billing in a customer’s wallet or disappear behind an expired gift card. The difference often starts with the first tap and grows with every experience that follows. The Issuer Engagement Playbook, “Erasing Friction, Driving Engagement: How Top Issuers Remove Cardholder...
Digital revenue has turned identity verification from a back-office control into a front-door growth issue for financial services firms. The PYMNTS Intelligence report “When ‘Good Enough’ Isn’t Enough: Digital Identity Verification in the Age of Bots and Agents,” a collaboration with Trulioo, found that 76%...
Credit unions have traditionally played to their strengths. These community lenders built their competitive identity around trust, local roots and personal service. The pitch was relational. Credit unions offered a more personal alternative to national banks. But new research suggests the terms of that relationship...
“Built to Lead or Losing Ground? AI, Mobile and the Member Retention Imperative for Credit Unions in 2026” is a collaboration between PYMNTS Intelligence and Velera that examines a growing reality for credit unions: Digital services are no longer just a support function. They are...
August 19, 2026
A Financial Crimes Enforcement Network (FinCEN)-observed pilot is testing whether completed customer verification work can be documented in standardized records and evaluated by other financial institutions. The pilot is being coordinated with the U.S. Treasury Department, the Office of the Comptroller of the Currency and the Federal Deposit Insurance Corp. It comes as PYMNTS Intelligence […]
July 10, 2026
Digital revenue has turned identity verification from a back-office control into a front-door growth issue for financial services firms. The PYMNTS Intelligence report “When ‘Good Enough’ Isn’t Enough: Digital Identity...
June 01, 2026
Credit unions have traditionally played to their strengths. These community lenders built their competitive identity around trust, local roots and personal service. The pitch was relational. Credit unions offered a...
March 25, 2026
Banks and credit unions are opening millions of new accounts, yet too many fail to become active relationships. As FinTechs deliver instant funding and immediate usability, traditional financial institutions (FIs)...
March 12, 2025
Automation-focused FinTech platform Worth raised $25 million in new funding. The capital will help Worth enhance its platform, which specializes in onboarding and underwriting workflow automation, the company said in a Wednesday (March 12) news release. “Enterprises are often held up by time-consuming underwriting and onboarding processes coupled with outdated systems that struggle to flag […]
January 20, 2025
Trustly will soon roll out an enhanced version of Pay N Play, the company’s user-onboarding technology for gaming operators. The new version of Pay N Play is expected to reduce...
November 20, 2024
TreviPay added automated buyer onboarding to its order-to-cash (O2C) offering. With the new feature, business buyers using TreviPay’s Risk Management Platform can apply for trade credit through a dynamic self-serve...
November 07, 2024
Equifax UK has introduced a customer onboarding solution for utility and telecom firms. As Fintech Finance News reported Thursday (Nov. 7), the new tool, called Tariff Connect, is designed to...
