Experiences news and trends

Experience Economy Meets Hollywood: Live Events Redefine Movie, Streaming Engagement
Streaming // March 29, 2025

The pandemic didn’t kill the movie theater, but it did make people fall in love with streaming services. To remain competitive, the entire movie and streaming experience is undergoing an epic, Marvel superhero-like mutation. Get the Full Story Complete the form to unlock this article...

Travel Platforms Reroute Strategies to Elevate Customer Engagement
Travel Payments // August 16, 2024

As inflation reshapes consumer spending, travel giants Expedia, Airbnb and Booking Holdings are adjusting their strategies to drive customer engagement and bookings amid shifting family budgets and evolving preferences. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Media Giants Seize on Consumers’ Demand to Get off the Couch
Retail // June 21, 2024

With the shift in media consumption toward streaming so ingrained now, consumers are no longer as excited about the option to view more content from the comfort of their homes — they are hungry for in-person experiences, and media companies are getting onboard. Get the...

Mall of America Leads Push to Unique On-Site Experiences
Retail // May 20, 2024

As shoppers turn to eCommerce channels for convenience, many are still willing to go to brick-and-mortar malls for unique, site-specific experiences. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Interviews & Exclusives
Travel Platforms Reroute Strategies to Elevate Customer Engagement

August 16, 2024
As inflation reshapes consumer spending, travel giants Expedia, Airbnb and Booking Holdings are adjusting their strategies to drive customer engagement and bookings amid shifting family budgets and evolving preferences. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to […]

Mall of America Leads Push to Unique On-Site Experiences

May 20, 2024
As shoppers turn to eCommerce channels for convenience, many are still willing to go to brick-and-mortar malls for unique, site-specific experiences. Get the Full Story Complete the form to unlock...

The Life, Death And Rebirth Of The Daily Deal

February 21, 2020
Groupon is out of the business of selling consumer goods — an announcement that followed yet another disappointing earnings run from the eCommerce firm. The news took both consumers and...

Quick Reads
Mastercard Debuts Experience-Focused World Legend Card

July 16, 2025
Mastercard has introduced a new suite of benefits aimed at experience-seeking consumers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from […]

Groupon Names Interim CEO

March 25, 2020
Groupon‘s board of directors replaced CEO Rich Williams Wednesday (March 25), just a month after the eCommerce company posted a lackluster earnings report and vowed to retool its operations to...

Groupon To Stop Merchandise Sales And Concentrate On Experiences

February 19, 2020
As it faces a competitive retail market, Groupon Inc. intends to discontinue its sale of merchandise by the close of 2020. The firm plans to move from its current deal-focused...

Airbnb Taps Former Disney President To Head Up Airbnb Experiences

January 30, 2020
Airbnb has hired Catherine Powell, a 15-year Disney veteran, to head up its Experiences division, the firm announced this week. Get the Full Story Complete the form to unlock this...