Retailers are drawing different lines on how far artificial intelligence (AI) shopping agents can go on their sites. Amazon blocks outside agents while it builds its own. QVC lets agents complete purchases. Walmart lets Google’s Gemini surface its products, then hands the basket to its...
A consumer who tells an artificial intelligence (AI) agent to book a vacation for under $3,000 has approved a budget, not every choice the agent makes to stay inside it. The agent can pick the airline, accept a nonrefundable fare, add travel insurance and split...
AI can find the sweater, compare prices and read hundreds of reviews before a shopper finishes a cup of coffee. Getting that sweater through checkout is where the trip gets complicated. “Will the 2026 Shopping Season Go Agentic?,” a PYMNTS Intelligence report, examines who could...
A full shopping cart looks promising until the shopper can’t find a way to pay. The merchant has done the hard work of winning their interest, only to lose the sale at checkout. Digital wallet payment preferences can play a major role in whether shoppers...
October 06, 2026
AI may be ready to shop. Consumers are still deciding how much freedom they want to give it. “Holiday Retail’s AI Test Starts With Who Gets to Hit Buy” was produced by PYMNTS following a closed-door roundtable at Mastercard’s New York technology hub. The discussion brought together senior leaders from retail, payments, financial services, technology and […]
September 15, 2026
AI can find the sweater, compare prices and read hundreds of reviews before a shopper finishes a cup of coffee. Getting that sweater through checkout is where the trip gets...
August 12, 2026
Brazilian shoppers don’t leave their digital habits at the store entrance. They bring their phones into the aisle, compare prices on the spot and check whether a merchant accepts the...
November 24, 2025
Watch more: Inside Whatnot: Why Live Shopping Works — And What It Means for eCommerce It all started with Funko Pops. Those pint-sized vinyl characters with giant eyes and even...
December 02, 2025
Direct-to-consumer furniture brand Cozey has added Klarna’s buy now, pay later (BNPL) solutions to its online stores in the United States and Canada. Cozey’s eCommerce site now enables shoppers to pay using Klarna’s Pay in Full, Pay in 4 or Financing for larger purchases, according to a Tuesday (Dec. 2) press release. “At Cozey, our […]
November 25, 2025
Sellers of luxury goods have reportedly found TikTok Shop to be a good place to reach buyers. Handbags, limited-edition sneakers and watches are among the luxury goods that are selling...
November 12, 2025
Target is introducing new technology features to help customers shop for the holidays. The new features, announced Wednesday (Nov. 12), include gift recommendations powered by artificial intelligence (AI), as well...
November 07, 2025
About a year after launching Amazon Haul and Amazon Bazaar, Amazon is expanding that shopping experience to another 14 markets. In addition, in the new markets, Amazon is delivering that...
