Even in the digital age, the phone is the key conduit for interactions between customers and corporations. Amit Gupta, vice president of authentication at Pindrop, told PYMNTS that in a world where 70% of adults still stick with the phone to contact customer service representatives,...
It’s time to bring the curtain down on “security theater.” You’ve been an actor, perhaps, on that stage — and no bit player, either. Pindrop CEO Vijay Balasubramaniyan told PYMNTS’ Karen Webster that no matter the channel — digital, yes, but especially on the phone...
Think fast: How many passwords and usernames do you actively use? Simple answer: There’s no good answer. Either it’s so few you’re an easy fraud target, or so many you can’t remember. As digital commerce ballooned during the pandemic, more people were confronted with legacy...
While digital contact methods have grown in popularity, the telephone remains a staple of customer service contact, according to the “Consumer Authentication Experiences” report, a PYMNTS and Pindrop collaboration based on a survey of 3,797 consumers in the United States. Get the report: How to...
March 22, 2022
Even in the digital age, the phone is the key conduit for interactions between customers and corporations. Amit Gupta, vice president of authentication at Pindrop, told PYMNTS that in a world where 70% of adults still stick with the phone to contact customer service representatives, both the process and security pain points can be improved. […]
March 14, 2022
It’s time to bring the curtain down on “security theater.” You’ve been an actor, perhaps, on that stage — and no bit player, either. Pindrop CEO Vijay Balasubramaniyan told PYMNTS’...
March 01, 2022
While digital contact methods have grown in popularity, the telephone remains a staple of customer service contact, according to the “Consumer Authentication Experiences” report, a PYMNTS and Pindrop collaboration based...
May 18, 2020
There’s nothing new under the sun, goes the saying — but when it comes to payments fraud, there are new ways to do it. As the coronavirus pandemic rages on,...
March 08, 2017
Credit union service provider PSCU recently announced a proactive partnership to fight against call center fraud — the act of a criminal impersonating a consumer or consumers via phone channels as a means to acquire access to sensitive account data and funds. PSCU has joined with voice security and authentication platform provider Pindrop, a leader in […]
