Reservations news and trends

Booking Holdings AI Assistants Slash Costs and Boost Bookings
Earnings // April 28, 2026

Booking Holdings is seeing benefits from its investments in generative artificial intelligence and is continuing to expand its AI-powered capabilities across its operations, executives said Tuesday (April 28) during the company’s first quarter earnings call. “Our approach remains disciplined and focused on where AI can...

This Week in AI: Zoom Avatars, Amazon Guides and Priceline Assistant Debut
Artificial Intelligence // October 11, 2024

As artificial intelligence (AI) avatars transform remote collaboration and personalized shopping guides redefine eCommerce, data security and corporate espionage concerns intensify. Meanwhile, the Nobel Prize honors AI pioneers in protein science. This week in AI has been one of advancements across industries as varied as...

Travel Platforms Reroute Strategies to Elevate Customer Engagement
Travel Payments // August 16, 2024

As inflation reshapes consumer spending, travel giants Expedia, Airbnb and Booking Holdings are adjusting their strategies to drive customer engagement and bookings amid shifting family budgets and evolving preferences. Expedia is enhancing its One Key loyalty program with a co-branded credit card and expanding its global...

Expedia Focuses on Loyalty Programs as It Expects Soft Travel Demand in Q3
Earnings // August 08, 2024

For Expedia Group CEO Ariane Gorin, there was a clear highlight for the company during the second quarter: Brand Expedia saw room night growth rise to nearly 20%. “Brand Expedia has been a great highlight for us,” Gorin told analysts and investors during the company’s...

Interviews & Exclusives
Travel Platforms Reroute Strategies to Elevate Customer Engagement

August 16, 2024
As inflation reshapes consumer spending, travel giants Expedia, Airbnb and Booking Holdings are adjusting their strategies to drive customer engagement and bookings amid shifting family budgets and evolving preferences. Expedia is enhancing its One Key loyalty program with a co-branded credit card and expanding its global reach to boost cross-brand engagement. Airbnb is prioritizing unique experiences […]

Yelp’s Push To Build Relevant, Rewarding Commerce

September 19, 2017
Since it was founded nearly 13 years ago, the Yelp review site has ascended to the rare place among firms where its name has become a synonym of what it...

Quick Reads
Yelp Lets Users Book Tables From Within ChatGPT

August 10, 2026
Review/reservation platform Yelp has launched an integration with OpenAI’s ChatGPT. This collaboration brings Yelp’s Reservations and Waitlist tools to ChatGPT users, letting them book a table or join a waitlist through Yelp without leaving their chat, the company said in a news release Monday (Aug. 10). “This builds on our existing content integration, which provides […]

Booking Holdings AI Assistants Slash Costs and Boost Bookings

April 28, 2026
Booking Holdings is seeing benefits from its investments in generative artificial intelligence and is continuing to expand its AI-powered capabilities across its operations, executives said Tuesday (April 28) during the...

This Week in AI: Zoom Avatars, Amazon Guides and Priceline Assistant Debut

October 11, 2024
As artificial intelligence (AI) avatars transform remote collaboration and personalized shopping guides redefine eCommerce, data security and corporate espionage concerns intensify. Meanwhile, the Nobel Prize honors AI pioneers in protein...

OpenTable and Visa Launch Restaurant Reservation Partnership

July 16, 2024
Restaurant tech company OpenTable says it has launched a collaboration with Visa. The partnership, announced Tuesday (July 16) and dubbed the “OpenTable & Visa Dining Collection,” is designed to offer...