Returns news and trends

Route Acquires Frate Returns to Bolster Package Protection
Acquisitions // January 12, 2026

Post-purchase eCommerce platform Route says it has acquired returns and exchanges platform Frate Returns. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

ReturnPro Adds Its Returns App to Shopify
eCommerce // January 05, 2026

Returns management provider ReturnPro has launched its Returns Portal App on the Shopify App Store. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Why Peak Retail No Longer Ends on Christmas Day
Retail // January 02, 2026

The day after Christmas used to mark the end of peak season. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

UPS-Owned Happy Returns Tests AI to Combat Fraud
Artificial Intelligence // December 18, 2025

UPS-owned reverse logistics company Happy Returns reportedly plans to use artificial intelligence to combat returns fraud. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Interviews & Exclusives
Why Peak Retail No Longer Ends on Christmas Day

January 02, 2026
The day after Christmas used to mark the end of peak season. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from […]

Refunds, Right Now. Reshop Targets Gen Z and Millennial Shopping Pain Points

February 18, 2025
Anthony Eisen is no stranger to shaking up the financial landscape. As the co-founder of Afterpay, he helped transform the buy now, pay later (BNPL) sector, giving consumers a more...

Retailers Say They’re Drowning Under Post-Holiday Return Surge

January 06, 2025
The surge in online shopping and practices like “bracketing”— ordering multiple sizes or variations with the intent to return unwanted items — has significantly increased return volumes, posing logistical and...

Will Instant Refunds Change Retail?

December 04, 2024
December’s dawn brings with it a flurry of retail spending. Gift giving is top of mind, to be sure, but consumers are also treating themselves along the way as promotions...

Quick Reads
Amazon Teams With FedEx to Expand Free Returns Program

March 25, 2026
Amazon has expanded its free returns program to 10,000-plus U.S. drop-off points. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from […]

Route Acquires Frate Returns to Bolster Package Protection

January 12, 2026
Post-purchase eCommerce platform Route says it has acquired returns and exchanges platform Frate Returns. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

ReturnPro Adds Its Returns App to Shopify

January 05, 2026
Returns management provider ReturnPro has launched its Returns Portal App on the Shopify App Store. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

UPS-Owned Happy Returns Tests AI to Combat Fraud

December 18, 2025
UPS-owned reverse logistics company Happy Returns reportedly plans to use artificial intelligence to combat returns fraud. Get the Full Story Complete the form to unlock this article and enjoy unlimited...