Voice news and trends

30% of Gen Z Consumers Shop by Voice Every Week
Voice Activation // July 18, 2024

Voice technology is revolutionizing the way consumers shop, with a significant portion of the global population embracing this modern convenience, as young consumers lead the charge. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Rising Fraud Casts Shadow Over Voice Commerce Potential
Security & Fraud // March 29, 2024

The proliferation of voice-activated technology, from virtual shopping assistants to speech recognition in smartphones and smart homes, is reshaping how consumers interact with devices. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Symphony and Google Cloud Collaborate on Financial Markets Voice Analytics 
Partnerships // November 28, 2023

Symphony, a markets infrastructure and technology platform, has partnered with Google Cloud to enhance voice analytics capabilities in the financial services industry.  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

Google Wants to Employ AI for ‘Supercharged’ Smart Assistant
artificial intelligence // August 02, 2023

Google’s Assistant is getting an AI-powered upgrade that will cost some workers their jobs. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

Interviews & Exclusives
Voice AI Orders Go Mainstream With QSRs Leading the Way

November 08, 2024
That robot voice taking your Taco Bell order isn’t just an experiment — it’s handled 2 million customer orders, showing how artificial intelligence (AI)-powered conversation has become serious business. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe […]

Rising Fraud Casts Shadow Over Voice Commerce Potential

March 29, 2024
The proliferation of voice-activated technology, from virtual shopping assistants to speech recognition in smartphones and smart homes, is reshaping how consumers interact with devices. Get the Full Story Complete the form to unlock...

How CaaS Platforms Are Changing How People And Businesses Communicate

February 25, 2020
The world of 1997 may not initially present itself as a radically different place from today, but a stroll down memory lane quickly proves otherwise. Amazon was a three-year-old online...

Visa: Road-Tripping Into Connected Commerce’s Future

January 10, 2020
It wasn’t long ago that the measure of a car or truck revolved around such things as the punch and pull of the engine, the smoothness of the transmission, perhaps...

Quick Reads
Symphony and Google Cloud Collaborate on Financial Markets Voice Analytics 

November 28, 2023
Symphony, a markets infrastructure and technology platform, has partnered with Google Cloud to enhance voice analytics capabilities in the financial services industry.  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this […]

Google Wants to Employ AI for ‘Supercharged’ Smart Assistant

August 02, 2023
Google’s Assistant is getting an AI-powered upgrade that will cost some workers their jobs. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Automotive Alexa Applications to Star at Amazon Hardware Event

September 27, 2021
Connected car fanatics are eagerly awaiting Amazon’s annual fall hardware event on Tuesday (Sept. 28), in hopes that whatever cards the platform giant is holding close to its vest include...

GM, Amazon Roll out OnStar Guardian Skill for Amazon Alexa

September 22, 2021
General Motors (GM) and Amazon on Wednesday (Sept. 22) introduced the OnStar Guardian skill for Amazon smart devices, giving users a voice-enabled connection to emergency-certified OnStar Advisors through Alexa-enabled technology...