Today In Data: Fighting The Many Flavors Of Friction
If one had to take digitization and sum it up under a single goal, fighting friction would probably be as good a heading as any. Because for as many advances that are made, friction has a way of always fighting back. Sometimes, the trouble is structural, as in retail processes that have evolved to be customer- or worker-unfriendly. Sometimes the trouble is security, and finding ways to lock out bad actors while keeping things running smoothly for good actors. But where there is innovation, there’s hope – and luckily, there’s a building commitment to innovation.
