Consumer Insights

Consumer Insights
Checkout Data Helps Icons (and Upstarts) Flex Brand Muscle
September 23, 2022

Ideas around using data insights to pinpoint what value and experience really mean to consumers as huge economic trends overlap are the obsession of brands, merchants and payments firms as the digital shift moves into a next phase of removing channel boundaries. Get the Full...

Consumer Insights
4 in 10 Restaurant Customers Say Dining Has Become Less Personal
September 15, 2022

As restaurants look to maintain customers’ spending in the face of economic pressures, they must be wary of a widely held sentiment among consumers that dining is becoming impersonal. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Consumer Insights
Data Brief: 37% of Online Shoppers Wanted Price Matching But Didn’t Get It
September 13, 2022

With research finding that 91% of consumers said a smooth checkout experience engenders loyalty with merchants and brands that provide it, checkout friction is being singled out as a step that can be vastly improved, bringing benefits to both parties in a transaction. Get the...

Consumer Insights
70% of Consumers Bought Food From Restaurants in July, Down From May Peak
September 07, 2022

For restaurants, summer usually brings with it a rush of spending, with consumers enjoying the warm weather and splurging for meaningful dining experiences during their vacations. Yet, this year, the summer rush did not last very long. Get the Full Story Complete the form to...

Consumer Insights
Consumer Spending, Personal Income up in July
August 26, 2022

Consumer spending increased 0.1% in July from a month earlier, with an uptick in outlays on services and long-lasting goods and a decrease in gasoline spending. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Consumer Insights
Data brief: U.K. Consumers Encounter 11% More Shopping Friction Than the Average Consumer
August 22, 2022

Merchants in the U.K. need to step up their game when it comes to providing customers with the cross-channel and digital shopping features that can make their shopping experiences faster and more convenient. Get the Full Story Complete the form to unlock this article and...

Consumer Insights
Survey Shows Consumer Sentiment Improvement in August
August 12, 2022

United States consumers feel better about the economy than they did a month ago, preliminary August data from the closely watched University of Michigan survey of consumer sentiment indicated. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Consumer Insights
3 in 4 Brits Don’t Use Smartphones to Check Prices, Inventory In-Store
August 10, 2022

The unofficial FinTech capital of Europe, Britain is still lagging when it comes to important aspects of the digital shift like mobile-assisted shopping and digital payments. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Consumer Insights
Paycheck-to-Paycheck Consumers Cut Back on Online Restaurant Ordering
August 04, 2022

As food prices rise, consumers who don’t have a financial safety net to fall back on are no longer springing for restaurant delivery and takeout as much as they did in previous months. Get the Full Story Complete the form to unlock this article and...