Consumer Insights

Consumer Insights
35% of Consumers Regularly Face Hundreds in Unplanned Expenses
June 24, 2025

Recent research reveals that a significant portion of consumers regularly face substantial unplanned expenses, reshaping how financial institutions must approach credit offerings and consumer flexibility. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Consumer Insights
US Consumers Funnel Side Hustle Cash Directly Into Paying Bills
June 19, 2025

Traditional 9-to-5 employment, and the bi-weekly paycheck, is no longer sufficient for a significant portion of the U.S. population, leading many to pursue alternative income sources known as side hustles. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Consumer Insights
Analysis: Retail Sales Fall as Shoppers Retreat From Big Purchases After Tariff Rush
June 17, 2025

The tariff-induced spending splurge may have come to an end. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this...

Consumer Insights
Only 40% of US Consumers Plan Their Next Financial Move
June 16, 2025

A fundamental shift in consumer financial behavior is redefining the landscape for banking institutions, revealing that even high income doesn’t guarantee proactive money management when the economy gets tight. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Consumer Insights
Gen Z’s Digital Expectations Force Banks Into Innovation Overdrive
June 16, 2025

The most digitally-native cohort is rapidly reshaping the financial services landscape. With their purchasing power projected to reach $12 trillion in just five years and a staggering $84 trillion in assets by 2045, GenZ represents an undeniable force for banks worldwide. However, their unique behaviors...

Consumer Insights
Consumer Sentiment Rebounds but Remains Below Pre-Tariff Levels
June 13, 2025

There has been a moderate rebound in consumer sentiment, but overall, consumers’ attitudes are below pre-tariff levels. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Consumer Insights
New York Fed: Consumers Expect Inflation to Slow
June 09, 2025

Consumers’ expectations about the direction of inflation broadly improved in May. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Consumer Insights
51% of Shoppers Put Convenience First When Choosing Payments
June 09, 2025

Payments optimization is a battleground for businesses aiming to maintain a competitive edge in the evolving digital landscape. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to...

Consumer Insights
Consumers 2.4 Times More Likely to Use Digital Wallets for Travel Than Groceries
May 28, 2025

Despite ongoing efforts to incentivize credit card usage through rewards programs, American consumers maintain a clear preference split for payment methods based on purchase type. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...