The auto-refill economy is on the rise, and marketplaces as well as brands are making it easy to order all sorts of items this way. In dining, an increasing number of quick-service restaurants (QSRs) are depending on third-party delivery platforms to expediently and conveniently bring food to diners’ doorsteps. And...
The department store sector had mixed news last week, with Dillard’s displaying signs of recovery and a new report showing a reversal of some of the positive trends that had led to a measured optimistic outlook. And the luxury merchandise and clothing business appears to be set for a comeback, partly...
The use of digital direct-to-consumer (D2C) channels to buy consumer-packaged goods (CPG) has grown since the pandemic began, as consumers may be more willing to go the extra mile to find their favorite items. In payment methods, Circle K announced a cashierless checkout pilot as convenience stores advance retail innovations. And...
Subscription platform Bespoke Post has doubled down on its commitment to small businesses and emerging companies amid the pandemic, connecting with hundreds of new brands and placing orders from them. And in payments innovation, businesses are updating their accounts payable approaches to protect their cash flows, help their suppliers and let...
Consumers are moving to digital channels en masse during the pandemic, and they want to be able to finish their transactions as quickly as possible. Onboarding has to be quick as well as seamless, and robust address verification is essential right now. And in retail, Amazon is growing its...
The pandemic has broken the inertia connected with conducting business mostly in the physical world, activating the transition to a mostly digital-first way of life. Consumers who have made the shift will need an equally formidable force to move them completely away from the digital habits they...
The question is no longer about when the world will go digital – nowadays we’re asking whether the digital-first world will outlast the COVID-19 pandemic that created it. Consumers shop online, bank online, entertain themselves online and base their decisions on the digital services a firm will offer them. And the...
The global health pandemic that started this spring has now pushed past its 120th day, and the global payments landscape is now fundamentally different. Many segments have been hit hard by consumers’ rapid transition to digital channels, while others have unexpectedly soared, pushed by an influx of homebound consumers. The pressure is on...
In a world gone digital, consumers have changed, forcing those who serve them to modify nearly every interaction. When physical options are shut down, only those who go digital can stay in the game. By the numbers, one can track the consumer’s nearly overnight transition in...
