Consumer Insights

Consumer Insights
Nearly 60% of US Consumers Want to Manage Savings via an Everyday App
September 27, 2023

With an overwhelming number of apps competing for user attention, consumers are experiencing app overload. As a result, the appeal of a unified platform or everyday app that consolidates shopping, banking and other daily digital tasks is fast growing. In the “Consumer Interest in an...

Consumer Insights
27% of Consumers Skip Restaurant Purchases Altogether
September 26, 2023

As restaurants look to drive traffic amid menu price inflation, more than 1 in 4 consumers are not making restaurant purchases at all, PYMNTS Intelligence revealed. By the Numbers PYMNTS’ study “Consumer Interest in an Everyday App,” created in collaboration with PayPal, drew from a...

Consumer Insights
Consumer Confidence Data Points to Worries Over Income and Possible Recession
September 26, 2023

Consumers are less than sanguine about their near-term income prospects. The negative sentiment about the money that’s hitting their accounts each pay cycle may in turn prove a negative read-across for merchants and other firms dependent upon individuals’ and households’ resilience. The latest Consumer Confidence...

Consumer Insights
FinTechs Prioritize Convenience, but Customers Want Faster Payments and More Choice
September 26, 2023

Today’s economy relies heavily on digitally oriented consumers, which makes moving money swiftly a crucial demand for financial service providers, particularly emerging FinTech issuers aiming to attract customers away from traditional banks. However, the “Issuers Report 2023: FinTechs’ Instant Payment Mismatch,” a PYMNTS and Ingo...

Consumer Insights
Financially Secure Customers Spring for Full-Service Dining
September 18, 2023

As consumers manage their food spending amid budgetary pressures, those with cash to burn are happy to splurge on table-service dining, while those without a financial safety net are more cautious in how they spend on dine-in. By the Numbers For the latest installment of...

Consumer Insights
7 in 10 Consumers Want eGrocery Options From an Everyday App
September 08, 2023

Consumers want their grocery shopping routines to be integrated with the rest of their digital lives, PYMNTS Intelligence reveals. By the Numbers For the recent study “Consumer Interest in an Everyday App,” created in collaboration with PayPal, we surveyed of more than 3,300 consumers in the...

Consumer Insights
1 in 6 Consumers Exclusively Order From Restaurants Digitally
September 01, 2023

For a small but significant share of restaurant customers, PYMNTS research finds, the entire experience is facilitated through their phones and computers. By the Numbers Research from PYMNTS’ new study “Consumer Interest in an Everyday App,” created in collaboration with PayPal, which draws on insights from...

Consumer Insights
Even Financially Struggling Consumers Continue to Dine Out 
August 31, 2023

Rising menu prices and overall economic pressures may continue to weigh heavy on consumers, but even those who have difficulty getting by are still willing to spring for restaurant meals. By the Numbers For the latest installment of PYMNTS’ series “New Reality Check: The Paycheck-to-Paycheck...

Consumer Insights
Even Amid Budgetary Pressures, Grocery Shoppers Splurge on Treats
August 30, 2023

Inflation may be impacting how consumers shop for groceries, but the vast majority continue to carve out room in their budgets for nice-to-have foods and beverages, PYMNTS data reveals. By the Numbers The majority of consumers still buy nonessential items at the grocery store, according...