Consumer Insights

Consumer Insights
Why Consumers Don’t Care About Monthly CPI – and Why it Matters
October 09, 2023

No one really knows the origin of the phrase “seeing is believing.” The Oxford Dictionary traces its English language roots to 1609. Others say that it was the Ancient Greeks who first connected the act of seeing something with knowledge. Regardless, it’s largely the case...

Consumer Insights
26% of Consumers Say Interest Rates Influence Credit Product Choices
October 09, 2023

Consumers are increasingly focused on finding the best deal — a preference driven by loss aversion and a desire to maximize the benefits of their financial products. When it comes to choosing a financial institution (FI) for their banking needs, it’s no different. Account holders...

Consumer Insights
Older Americans Help Drive Consumer Spending Power
October 08, 2023

America has the highest percentage of older people in at least a century. And that fact, The Wall Street Journal reported Sunday (Oct. 8) may have helped consumer spending to stay strong even as the Federal Reserve hikes interest rates. As that report notes, the...

Consumer Insights
41% of Employed Consumers Tackle Inflation by Doing Gig Work
October 02, 2023

The economic landscape has been marked by rising inflation, leading to concerns among employed consumers about their wages keeping up with the cost of living. In the latest “Consumer Inflation Sentiment Report,” PYMNTS Intelligence drew on a survey of nearly 2,300 U.S. consumers to better...

Consumer Insights
Consumer Strength Challenged as Spending Drops
October 01, 2023

Times are tough for the American consumer, even without new student loan payments. A report Saturday (Sept. 30) by Bloomberg News catalogs the various ills: High gas prices cutting into spending. Delinquent credit cards at their highest rate in more than 10 years. And consumer confidence dipped to...

Consumer Insights
Gen Z Consumers Are Subscription Boxes’ Biggest Fans
September 29, 2023

As retail subscriptions woo consumers of all ages, PYMNTS Intelligence reveals that, for providers that follow the surprise box model, Generation Z is the most likely to get on board. By the Numbers The PYMNTS Intelligence report “The Impact of Subscription Models on Consumer Choice,”...

Consumer Insights
More Men Than Women Have Been Denied Credit at Least Once in Past Year
September 29, 2023

In the United States where credit scores are a critical factor in determining whether you are approved or denied for a mortgage, auto loan or student loan, having good credit is not a nice-to-have — it’s a near necessity. Despite the value credit offers, millions...

Consumer Insights
1 in 5 Shoppers Pay for Groceries in Installments
September 28, 2023

With consumers’ economic challenges continuing to limit their spending, many are turning to installment plans just to afford groceries, PYMNTS Intelligence reveals. By the Numbers According to the study “Installment Plans Becoming a Key Part of Shopper’s Toolkit,” a PYMNTS Intelligence and Splitit collaboration, of the 60% of consumers...

Consumer Insights
Nearly Half of Consumers Curtail Nonessential Spending to Tackle Holiday-Induced Financial Stress
September 28, 2023

The holiday season is a time of joy and celebration, but it can also be a time of intense financial stress for many consumers, especially those living paycheck to paycheck. According to a new PYMNTS Intelligence report titled “New Reality Check: The Paycheck-to-Paycheck Report,” which examines how...