Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Banks Add AI Agents, Keep Their 40-Year-Old Cores
October 22, 2026

Banks keep their core systems because replacing them is costly and disruptive. Keeping them carries its own price. Employees work across fragmented applications, repeat manual steps and rely on expensive integrations. Fifty-two percent of financial institutions name legacy technology as an obstacle to real-time payments...

Artificial Intelligence
Nvidia and Reflection Make Open Models Enterprise-Ready
October 22, 2026

Chinese labs have led the open-weight artificial intelligence (AI) race for most of the year. This week, the U.S. stacked up its own entries, with Nvidia and Reflection releasing models built for enterprise work. DeepSeek and MiniMax responded with price cuts. Nvidia and Reflection Build...

Artificial Intelligence
Wyndham Deploys AI Agents to Boost Hotel Bookings and Cut Franchisee Costs
October 22, 2026

Hotel franchising company Wyndham Hotels & Resorts offers artificial intelligence (AI) tools across the guest experience and has found that they improve franchisees’ top lines, reduce operating costs and enhance the guest experience, the company said in an investor presentation released Wednesday (Oct. 21). Wyndham’s network...

Artificial Intelligence
Companies Should Test AI Agents Like Job Candidates, Law Firm Says
October 22, 2026

Imagine hiring a new employee who works around the clock, never takes a break and can place orders or move money on its own. Now imagine hiring that worker without checking references. That is roughly the risk companies take when they rush artificial intelligence agents...

Artificial Intelligence
DeepSeek Raises $15 Billion Ahead of Planned Shanghai IPO
October 22, 2026

Chinese artificial intelligence (AI) startup DeepSeek has raised $15 billion in its second private funding round and is accelerating plans for a Shanghai listing in early 2027, potentially reaching public markets before OpenAI. The financing nearly doubled its original target amid strong investor demand, The...

Artificial Intelligence
AI Recommendations Need a Checkout Shoppers Trust
October 22, 2026

Artificial intelligence is making it easier for retailers to get discovered. It is doing considerably less to help them get paid. Data in the October 2026 edition of the Consumer AI Benchmark Report from PYMNTS Intelligence reveals that nearly 45% of consumers who use AI...

Artificial Intelligence
Anthropic’s New AI Agent Purchases Business Supplies
October 21, 2026

Anthropic has unveiled an app in which Claude works as a “proactive agent” on behalf of professionals and small business owners, including purchasing business supplies, the company said in a Wednesday (Oct. 21) announcement. In this app, Claude Duet, Claude comes to the user when...

Artificial Intelligence
Meta Puts All Its AI Eggs in the Muse Basket
October 21, 2026

Meta CEO Mark Zuckerberg has found a new centerpiece for the company’s artificial intelligence ambitions: Muse, a personal AI agent he is positioning as the foundation for everything from shopping and advertising to enterprise software and smart glasses. After earlier AI efforts struggled to establish...

Artificial Intelligence
Boeing, Microsoft Aim AI at Airlines’ $3.1 Billion Repair Bill
October 21, 2026

Boeing wants airlines to catch mechanical problems before they ground a jet. The aircraft maker announced in a Tuesday (Oct. 20) press release the launch of Dataliner, an artificial intelligence-powered platform built with Microsoft that pulls an airline’s maintenance and fleet data into one view....