Blue Shield of California, Google Cloud Team on Payment Digitization


Blue Shield of California is working alongside Google Cloud to debut a way to process payment claims in real time on a cloud platform, a press release says.

Announced on Monday (Oct. 18), the release says the companies plan to utilize automated processing, artificial intelligence (AI) and machine learning in order to both digitize healthcare claims and boost the accuracy and timeliness of billing information.

“Our collaboration leverages the best of both companies – Blue Shield of California’s deep healthcare experience and commitment to improving the health of its communities and Google Cloud’s ability to develop and automate scalable technology,” Aashima Gupta, director of global healthcare solutions at Google Cloud, said in a statement.

The release adds that the plan will help provide “clear, concise and correct” billing information, helping to forge a new national model to make healthcare billing “instantaneous and understandable,” removing friction for both providers and consumers.

Blue Shield also said it aims to standardize data sets and scale its automated billing efforts, integrating Google Cloud technologies and others from various partners. The goal in the long term, per the release, is to expand the initiative to all providers, plan types and categories of claims processed.

Lisa Davis, senior vice president and chief information officer with Blue Shield of California, said the goal was “to simplify the billing and payment process for providers so they can spend more of their time on patient care.”

In other Blue Shield news, the company also partnered with Walgreens in September to offer a limited range of healthcare services in California.

Read more: Blue Shield of California, Walgreens Partner on Personalized Healthcare Solution

As PYMNTS reported, the companies planned the arrangement to expand healthcare for underserved populations and cut costs. The program, called Walgreens Health Corner, will utilize health advisors like pharmacists, dietitians or nurses to help with nutrition, fitness and disease management care coordination.

The healthcare services offered include blood pressure screenings, administering of A1C blood tests and mammography coordination.