Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Maryland Gov. Wes Moore Tees Up State Leaders’ AI Regulation Plan
October 02, 2026

With federal artificial intelligence regulation tied up in Congress, Maryland Gov. Wes Moore is spearheading a bipartisan effort among state leaders to fill the void. Moore, who also serves as chair of the National Governors Association, is working with Co-Chair Gov. Mike Braun of Indiana...

Artificial Intelligence
Anthropic IPO Filing Outlines Government Action Risks for Commercial Ecosystem
October 02, 2026

Governments’ attitudes toward Anthropic and artificial intelligence could affect its business as well as its customers, partners and other commercial relationships, the AI startup said in its IPO prospectus, Reuters reported Friday (Oct. 2). While companies routinely warn that policy changes could affect their business,...

Artificial Intelligence
OpenAI Adds Virtual Try-On Feature to ChatGPT
October 02, 2026

OpenAI added a virtual try-on feature to ChatGPT, the company said in a Thursday (Oct. 1) release note. “Virtually try on clothing and accessories: A ‘Try on’ button will appear on product listings for clothes and accessories in ChatGPT,” OpenAI said in the note. “Select...

Artificial Intelligence
Smart Shopping Agents Still Need Someone to Vouch for Them
October 02, 2026

Watch more: What’s Next in Payments With Synchrony’s Mike Storiale Artificial intelligence can already recommend the running shoes. The payments industry still must figure out how to let it buy them. While much of the industry’s attention has focused on AI agents, Mike Storiale, senior...

Artificial Intelligence
The Alphabet Soup of Agentic Standards: A Vocab Playbook for Merchants and PSPs
October 01, 2026

The biggest mistake merchants could make in agentic commerce may be waiting for one protocol to win. There probably won’t be one. The emerging infrastructure for artificial intelligence (AI)-driven shopping is beginning to look less like the early browser wars and more like the internet...

Artificial Intelligence
Anthropic Targets Pre-Thanksgiving IPO at $2 Trillion Valuation
October 01, 2026

Anthropic aims to start the formal marketing for its initial public offering as soon as the week of Nov. 9 and begin trading before the Thanksgiving holiday, Nov. 26, Bloomberg reported Thursday (Oct. 1), citing unnamed sources. The company is still considering its plans for...

Artificial Intelligence
Cars24 Turns Test Drive Chatter Into a 35% Sales Lift
October 01, 2026

A test drive at Cars24 lasts about an hour. Buyers raise loan worries, point out problems with the car and ask questions the salesperson may not answer well. Much of it used to go unnoticed. The Indian used-car retailer now records those conversations and uses...

Artificial Intelligence
OpenAI Cracks Down on Insiders Sharing Data With Safety Watchdog
October 01, 2026

OpenAI has “parted ways” with three employees who allegedly shared company information with an organization focused on artificial intelligence safety, the Wall Street Journal reported Thursday (Oct. 1), citing unnamed sources. Asked about the report by the WSJ, an OpenAI spokesperson said, per the report:...

Artificial Intelligence
Microsoft Targets Contact Center Market With Real-Time AI Voice Models
October 01, 2026

Microsoft has launched three new artificial intelligence models that can be used to power customer service agents, multilingual assistants, interactive learning experiences and live captions and voice-driven interfaces, according to a Thursday (Oct. 1) blog post. “Together, they give developers more choice in how to...