Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Businesses Finding It Harder to Predict AI Spending
October 05, 2026

Companies are reportedly finding it increasingly difficult to forecast their AI spending. That’s according to a report Monday (Oct. 5) by The Wall Street Journal (WSJ), which cites one recent study showing that just 11% of almost 400 surveyed businesses could accurately project their artificial intelligence (AI)...

Artificial Intelligence
OpenAI CEO Says AI’s Benefits Are Worth ‘Bad Things Happening’
October 05, 2026

OpenAI’s CEO says the benefits of artificial intelligence (AI) are worth some of its risks. Sam Altman made that argument Sunday (Oct. 4) in an interview with Politico’s Decoded newsletter as he outlined the philosophical differences between his company and the worldview held by rival AI startup Anthropic....

Artificial Intelligence
AI Agents Get to Work in Retail
October 05, 2026

Retail competition used to happen on shelves and screens. AI agents are moving it to data feeds and API endpoints. The retailer with the most machine-readable, real-time product data is the one the agent recommends. Everything else is a visibility problem. That shift is already...

Artificial Intelligence
New AI Czar Jay Clayton Gets 120 Days to Report on Tech’s Risks
October 04, 2026

The White House has reportedly given its artificial intelligence task force 120 days to report on the risks and potential rewards of the technology. That’s according to a report Saturday (Oct. 3) from The Wall Street Journal (WSJ), citing comments by Jay Clayton, the director...

Artificial Intelligence
OpenAI Hires Former White House Cyber Official as Regulators Probe AI Dangers
October 02, 2026

The former leader of artificial intelligence policy at the White House’s Office of the National Cyber Director, Thomas Lind, joined OpenAI, The Information reported Friday (Oct. 2), citing the head of OpenAI’s national security policy team. Lind joined OpenAI this week and will lead cyber...

Artificial Intelligence
EMVCo Takes On Proof of Permission for AI Payments
October 02, 2026

Artificial intelligence agents add information to a card payment that merchants, issuers and networks don’t routinely exchange today: what the consumer authorized the agent to do and whether the transaction falls within that authority. EMVCo is developing a technical framework for carrying that information through...

Artificial Intelligence
AWS Launches AI Agent to Audit Customer Cloud Environments
October 02, 2026

Amazon Web Services (AWS) has announced the public preview of an artificial intelligence-powered service that analyzes the user’s AWS cloud environment and recommends ways to improve its cost, security, performance and resilience, AWS said in a Thursday (Oct. 1) blog post. Dubbed “AWS Well-Architected Agent,”...

Artificial Intelligence
Bank AI Job Postings Jump 49% as Agents Go to Work
October 02, 2026

Wall Street banks are accelerating artificial intelligence hiring as they shift from chatbots to AI agents. Hiring is expanding beyond model builders to engineers who put agents to work across trading desks, compliance units and back-office operations. AI-related job postings at banks including JPMorgan Chase,...

Artificial Intelligence
Ford and Rockwell Fast-Track Rookie Technicians With AI
October 02, 2026

A mechanic at a Ford dealership who has never pulled the engine from a Super Duty pickup can now follow instructions from artificial intelligence (AI) through the job. Removing the engine alone takes about two days, Ford CEO Jim Farley said at a media roundtable...