Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Tech Firms Mark Down AI Products to Compete With OpenAI and Anthropic
September 22, 2026

With their customers worn down by pricing shifts, software/cloud companies including Amazon, Microsoft and Figma are reportedly offering artificial intelligence (AI) discounts. That’s according to a report Tuesday (Sept. 22) by The Information, which said these markdowns are happening as customers are growing more selective...

Artificial Intelligence
Heidi Lands $340 Million to Push Healthcare AI Beyond Notetaking to Action
September 22, 2026

Heidi raised $340 million in new funding to expand the capabilities of its AI Care Partner for clinicians and to support its growth, the company said in a Tuesday (Sept. 22) press release. The new funding includes a $100 million Series C funding round led...

Artificial Intelligence
Banks Call for Audit Trail From AI Shopping Instructions to Payment Outcome
September 22, 2026

A group of six banks is calling for artificial intelligence shopping transactions to carry an auditable record of what a customer asked an agent to do, what authority the customer granted, and what happened before and after payment. The proposal addresses the issue of whether...

Artificial Intelligence
Jamie Dimon Expects AI Hyperscalers to Spend $1 Trillion Next Year
September 22, 2026

Artificial intelligence hyperscalers could spend $1 trillion next year, JPMorganChase Chairman and CEO Jamie Dimon told CNBC in an interview posted Monday (Sept. 21). That figure would be up from the $700 billion the hyperscaler ecosystem is spending this year and the $300 billion it...

Artificial Intelligence
Banks Say Consumers Unsure AI Agents Are on Their Side
September 22, 2026

A group of global banks has issued a warning about safety risks tied to agentic commerce. That warning came as part of a set of principles published Tuesday (Sept. 22) by six banks — ASB Bank, Bank of America, Capital One, Commonwealth Bank of Australia, ING and NatWest — and designed to create a framework...

Artificial Intelligence
Study Finds Enterprises Rethink Work to Get More From AI
September 22, 2026

Enterprises have spent millions of dollars acquiring artificial intelligence models, copilots and capabilities. The next dollar thrown at a smarter model may be worth less than the next dollar spent fixing the data, permissions, workflows and organizational plumbing preventing existing AI from doing real work....

Artificial Intelligence
Rising AI Costs Drive Software Developers to Open-Weight Models
September 21, 2026

A growing number of software companies are turning to open-weight artificial intelligence models, including Chinese ones, due to the cost of proprietary models from U.S. AI developers, Bloomberg reported Monday (Sept. 21). Open-weight models are typically cheaper and enable firms to create their own models...

Artificial Intelligence
ISO 42001 May Become a Payments AI Governance Benchmark
September 21, 2026

Payments firms need a way to identify where artificial intelligence is being used and who’s responsible for it, as well as to monitor how those systems are managed over time. ISO/IEC 42001 puts a management framework around those systems, including AI a company buys rather...

Artificial Intelligence
MRH Trowe Lets Employees Build Their Own Agent Factory
September 21, 2026

Employees at insurance broker MRH Trowe wanted artificial intelligence to help with their daily work. Teams started trying AI tools on their own. That created a risk for the company. Sensitive client and insurance data could end up in software nobody at the firm controlled....