Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Urban Institute Urges Guardrails as Governments Experiment With Agentic AI
September 21, 2026

State and local governments are beginning to experiment with artificial intelligence (AI) systems capable of taking actions on their own. According to new guidance issued by the Urban Institute, making sure governance structures in place before those systems become embedded in public services is an...

Artificial Intelligence
Amazon Bars Meta’s Muse AI Agent From eCommerce Marketplace
September 21, 2026

Amazon blocked Meta’s new personal artificial intelligence agent, Muse, from its eCommerce site, GeekWire reported Sunday (Sept. 20). Meta never informed Amazon that its Muse agent would access the online marketplace, the report said. In addition, the agent does not identify itself as it browses,...

Artificial Intelligence
Docusign Processes 1 Million Contracts a Day on Small AI Models
September 21, 2026

Even digital signatures and contracts have a need for artificial intelligence these days. Case in point: Docusign. It ran large general-purpose AI models on every contract it processed, and at more than 1 million agreements a day the cost and delays became a problem. The...

Artificial Intelligence
Kastle Raises $24 Million to Help Lenders Adopt Agentic AI
September 21, 2026

Kastle, an agentic AI platform for consumer lenders, has raised $24 million in new funding. The company’s Series A round, announced last week and led by Insight Partners, will help Kastle expand its engineering, product and go-to-market teams, deepen its platforms’ capabilities and accelerate deployments...

Artificial Intelligence
Rutgers Gives Future Doctors an AI Head Start
September 21, 2026

Watch more: Digital Shift With Rutgers’ Dr. Amy Murtha It’s quite a time to launch a new medical school. First there are the standard issues of funding and partnerships. Second there’s the wild card of artificial intelligence that makes anything in healthcare rife with opportunities...

Artificial Intelligence
Younger Cardholders Tell Issuers What Would Get Them to Use Their Cards More
September 21, 2026

Issuers can invest in faster, more precise credit decisions, but those improvements alone may not persuade customers to change how they pay. Cardholders need to see a benefit they can understand and trust, whether that means choosing how to repay a purchase, receiving credit terms...

Artificial Intelligence
AI Agents Take the Controls in Supply Chains
September 21, 2026

Global supply chains have always been the operating system of the modern economy. They determine how food reaches supermarkets, how medicines arrive at hospitals, how factories receive components. They are also the place where economic fragility is most visible, as five years of shocks from...

Artificial Intelligence
OpenAI’s Cash Burn Could Approach $280 Billion by 2030
September 20, 2026

OpenAI has reportedly forecast that it will burn through nearly $280 billion by the end of 2030. That projection spotlights the artificial intelligence company’s significant long-term funding needs as it targets a valuation of more than $1.2 trillion in new investment talks, the Financial Times...

Artificial Intelligence
Trump Seeks New Czar to Lead ‘AI Force’
September 20, 2026

President Donald Trump says will name a new artificial intelligence czar to head an agency similar to his Space Force. “We will not in any way hinder or stifle the Growth of this incredible Industry,” he wrote Saturday in a post on his Truth Social...