Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Is the Enterprise Insurance Market Agentic AI’s Hidden Ceiling?
September 18, 2026

Insurers are in the predictability business. Artificial intelligence is an unpredictable technology. For CFOs and CISOs and their cyber insurance partners, that uncomfortable juxtaposition is becoming harder to ignore as enterprises move from generative AI that produces content toward agentic AI systems that can make...

Artificial Intelligence
State Regulators Give Banks an AI Exam Playbook as Federal Gap Persists
September 18, 2026

State banking regulators are giving financial institutions a clearer view of how examiners may assess artificial intelligence, including generative AI systems that remain outside federal model-risk guidance. The Conference of State Bank Supervisors (CSBS) released an Artificial Intelligence Supervisory Framework Tuesday (Sept. 16) for state-chartered banks and state-licensed nonbank...

Artificial Intelligence
AI Agents Become the Next Payments Customer
September 18, 2026

Watch more: Digital Shift With Viggo Stenseth of SolvaPay The payments industry has devoted much effort to making sure a bot can’t pass for a customer. Agentic commerce brings a new complication, as some bots are supposed to buy things. SolvaPay, a Stockholm-based FinTech, is...

Artificial Intelligence
Cloudflare Blocks AI Agents From Ad-Supported Pages
September 17, 2026

Cloudflare has started blocking artificial intelligence agents by default on pages that carry ads, putting the tools consumers use to compare products in direct conflict with the sites those tools need to read. The new preset for ad-supported domains allows search crawlers, refuses AI training...

Artificial Intelligence
Amazon Urges Industry and Government Partnership on AI Safeguards
September 17, 2026

Amazon said artificial intelligence labs should ensure models are safe and fully tested before releasing them but did not call for the industry to slow down, Reuters reported Thursday (Sept. 17). Reuters asked Amazon for the company’s views after several other large AI labs called...

Artificial Intelligence
OpenAI and Anthropic Revenues Dwarf Those of Chinese AI Models
September 17, 2026

Robust adoption of China’s artificial intelligence models has yet to yield corresponding revenues, according to a report published Thursday (Sept. 17) by research firm Rhodium Group. All of China’s AI models put together generate roughly a tenth of the revenue reported by the two leading...

Artificial Intelligence
Experts Say Potential Frontier AI Slowdown Won’t Slow Adoption
September 17, 2026

The people who build frontier artificial intelligence say it is getting away from them. The people who study it, deploy it and defend against it mostly agree. They just don’t think a slower frontier is the fix. Anthropic CEO Dario Amodei on Sept. 12 called...

Artificial Intelligence
St. Luke’s Turns 400,000 Patient Interactions Into an Agentic AI Use Case
September 17, 2026

For St. Luke’s Hospital, the case for agentic artificial intelligence started with a simple operational challenge: hundreds of thousands of patient interactions required thousands of hours of human labor every month. The solution put AI agents in the middle of those interactions, handling routine work...

Artificial Intelligence
Plaud Plans to File IPO for AI Note-Taking Startup in 2028
September 17, 2026

AI startup Plaud is reportedly planning to file for an initial public offering (IPO) in 2028. CEO Nathan Xu told The Wall Street Journal (WSJ) Thursday (Sept. 17) that the company will be ready for a U.S. public listing once its yearly revenue surpasses $1 billion. Plaud, incorporated in 2022,...