Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Rising AI Costs Drive Software Developers to Open-Weight Models
September 21, 2026

A growing number of software companies are turning to open-weight artificial intelligence models, including Chinese ones, due to the cost of proprietary models from U.S. AI developers, Bloomberg reported Monday (Sept. 21). Open-weight models are typically cheaper and enable firms to create their own models...

Artificial Intelligence
ISO 42001 May Become a Payments AI Governance Benchmark
September 21, 2026

Payments firms need a way to identify where artificial intelligence is being used and who’s responsible for it, as well as to monitor how those systems are managed over time. ISO/IEC 42001 puts a management framework around those systems, including AI a company buys rather...

Artificial Intelligence
MRH Trowe Lets Employees Build Their Own Agent Factory
September 21, 2026

Employees at insurance broker MRH Trowe wanted artificial intelligence to help with their daily work. Teams started trying AI tools on their own. That created a risk for the company. Sensitive client and insurance data could end up in software nobody at the firm controlled....

Artificial Intelligence
The Best Enterprise AI System Is One CFOs Are Allowed to Use
September 21, 2026

The most important benchmark for the next phase of enterprise artificial intelligence isn’t arising around the model’s intelligence. Instead, the most important benchmark is around a model’s data retention policies. That is, if the news last week that companies as varied as Nvidia, Palantir, Booz...

Artificial Intelligence
OpenAI Urges Global Guardrails on Autonomous AI Development
September 21, 2026

The United States should lead an international effort to develop global technical standards for frontier artificial intelligence, including recursive self-improvement (RSI), OpenAI said in a Monday (Sept. 21) article. RSI could result in humans losing control over AI development if this fully autonomous development of AI outpaces humans’...

Artificial Intelligence
CFTC Examines Agentic AI’s Growing Role in Finance
September 21, 2026

The Commodity Futures Trading Commission (CFTC) is hosting a series of roundtables devoted to new technologies in U.S. financial markets. The Frontier Forum series, hosted by the CFTC’s Innovation Task Force, will kick off next month with a discussion of artificial intelligence and agentic finance,...

Artificial Intelligence
DoorDash Gives 10,000 Employees an AI Data Analyst
September 21, 2026

A DoorDash employee who wants to know why orders dipped in California last week can put the question to an artificial intelligence agent called Vera. Questions like that have previously been the data team’s job. DoorDash built the agent for its own staff. It answers...

Artificial Intelligence
Meta’s Muse Tops ChatGPT as AI Agents Head for Checkout
September 21, 2026

Meta’s Muse reached No. 1 spot on Apple’s App store ranking 10 days after launch. It passed ChatGPT to get there. The debut was quite an auspicious one, and one PYMNTS took for a test drive. First, it’s important to understand a key difference. A...

Artificial Intelligence
Bank of America Bankrolls AI Ventures After Initial Skepticism
September 21, 2026

Bank of America is ramping up investments in artificial intelligence ventures after initially being skeptical of the industry’s prospects, Bloomberg reported Monday (Sept. 21). Until last year, Bank of America had been wary of AI companies’ ability to sustain their money-losing enterprises amid all their...