Credit Union Tracker® – July 2021

Half of Credit Unions Say Their Core Systems Are Hampering Innovation

Credit Union Tracker® – July 2021

While credit unions have delivered some recent digital innovation gains, 51 percent still say their core operating systems limit the new products they can roll out. In the “Credit Union Tracker,” a PYMNTS and PSCU collaboration, Digital Federal Credit Union’s Gregg Stephens explains how these customer-centric lenders can update their platforms with personalized products that will keep members from fleeing.

Inside the July Tracker

  • An interview with Digital Federal Credit Union’s fraud and Bank Secrecy Act manager, Gregg Stephens, on how credit unions can step up their innovation agendas to serve members where they are
  • Recent credit union headlines, including how chat apps could help CUs better compete with digitally savvy competitors and how one CU is blending digital and brick-and-mortar experiences to satisfy members
  • An in-depth look at how credit unions can drive membership higher by embracing digital tools and features as well as the challenges they face in upping their digital games amid a sea of digital-oriented competitors

Velera Credit Union