Why Credit Unions Must Act More Like Big Tech to Keep Members Loyal
Member-Focused Innovation Is CUs’ Challenge in 2023
With just one in 10 FIs offering omnichannel account opening, CUs have an opportunity to gain ground in 2023, but they must take a page out of Big Tech’s playbook on leveraging data to personalize service, PSCU’s Brian Scott explained. Read more in the “Credit Union Tracker®,” a collaboration with PSCU.
Inside the March Tracker
- A proactive approach to meeting member financial needs with useful and personalized products, offers and advice can boost loyalty and deepen community ties, according to insiders interviewed by PYMNTS.
- CUs should invest in digital experiences focusing on the individual, not broad market segments, using multiple data streams to gain member insights.
- Those CUs that can ease access for members wherever they are will see increased loyalty and chances for relationships to evolve.
Velera Credit Union
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The Branch Changes Jobs: How Credit Unions Are Reimagining Physical Banking
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The Top-of-Wallet Challenge: Why Trust Alone Is Not Enough to Drive Card Usage
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The Practical AI Opportunity: Why SMBs Want Guidance Before Automation
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The Wallet Effect: How Credit Unions Can Close the Digital Currency Access Gap
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Defending the Member: How Credit Unions Are Responding to a New Fraud Landscape
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The AI Chat Gap: Why Credit Unions Must Act on Conversational AI
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Pay Later’s Next Chapter: Why Credit Unions Are Rethinking Installment Payments
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A Tale of Two Mindsets: How CUs and FinTechs Can Turn Culture Clash Into Collaboration
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Critical Moment: The AI Imperative for Credit Unions
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From Potential to Performance: How CUs Can Capture the FinTech Partnership Opportunity
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Business at Risk: How Credit Unions Can Attract—and Keep—SMB Members
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Digital-First Retention Playbook: Winning Gen Z Loyalty at Credit Unions
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The Omnichannel Imperative: Why Credit Unions Need Both Digital and Physical to Thrive
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Small Steps, Big Gains: Innovation Gap Narrows as Small CUs Catch Up
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From Rivals to Partners: The Rise of Credit Union-FinTech Collaboration
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Lending a Hand: Empowering CU Members in a Challenging Economy
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Going for Gold: Winning Top-of-Wallet Status for Credit Unions
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From Aging to Z: How CUs Can Capture Younger Generations
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Retention Roadmap: Credit Unions Drive Member Loyalty via Priority Alignment
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Minding the Gap: What Separates the Best From the Rest in the Credit Union Space
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Scam Surge: How Credit Unions Are Tackling Rising Security Threats
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Dream Team: Credit Unions and FinTechs Partner to Deliver Financial Innovation
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Reaching the Digital Generation: Credit Union Strategies for Growth
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Small but Mighty: How Smaller Credit Unions Are Leading Financial Innovation
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Credit Union Tracker®: Are Credit Unions Ready to Offer Cryptocurrencies?
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Credit Union Tracker® – Using AI to Combat AI Fraud in the Credit Union Space
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Credit Union Tracker®: Credit Union Consolidation in a Tough Economy
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How CUs Can Help Younger Consumers in a Distressed Economy
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Bolstering Credit Union Membership With Superior Lending Options
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Changing Regulatory Landscape Brings Member Focus to Credit Unions
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Fighting Fraud in the Credit Union Space
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Credit Union Tracker®: Credit Union Members Demand More Digital Payment Options
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Credit Unions’ Key Role In A Tough Economy
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On-Demand Banking And The Keys To A Fast Future
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Data-Driven Banking To Fuel Credit Union Membership Growth
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Credit Union Tracker® – August 2022
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Credit Union Tracker® – July 2022
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Credit Union Tracker® – June/July 2022
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Credit Union Tracker® – June 2022
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Credit Union Tracker® – April 2022
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Credit Union Tracker® – March 2022
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Credit Union Tracker® – February 2022
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Credit Union Tracker® – January 2022
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Credit Union Tracker® – December 2021
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Credit Union Tracker® – November/December 2021
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Credit Union Tracker® – October 2021
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Credit Union Tracker® – September 2021
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Credit Union Tracker® – August 2021
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Credit Union Tracker® – July 2021
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Credit Union Tracker® – June 2021
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Credit Union Tracker® – May 2021
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Credit Union Tracker® – April 2021
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Credit Union Tracker® – March 2021
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Credit Union Tracker® – February 2021
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Credit Union Tracker® – January 2021
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Credit Union Tracker® – December 2020
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Credit Union Tracker® – November 2020
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Credit Union Tracker® – October 2020
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Credit Union Tracker® – September 2020
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Credit Union Tracker® – August 2020
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Credit Union Tracker® – July 2020
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Credit Union Tracker® – June 2020
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Credit Union Tracker® – May 2020
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Credit Union Tracker® – April 2020
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Credit Union Tracker® – March 2020
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Credit Union Tracker® – February 2020
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Credit Union Tracker® – January 2020
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Credit Union Tracker® – December 2019
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Credit Union Tracker® – November 2019
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Credit Union Tracker® – October 2019
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Credit Union Tracker® – September 2019
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Credit Union Tracker – August 2019
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Credit Union Tracker® – July 2019
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Credit Union Tracker® – June 2019
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Credit Union Tracker® – May 2019
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Credit Union Tracker™ – April 2019
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Credit Union Tracker™ – March 2019