PYMNTS Study

78% of CFOs Say Payment Blind Spots Increase Customer Friction

78% of CFOs Say Payment Blind Spots Increase Customer Friction
78% of CFOs Say Payment Blind Spots Increase Customer Friction
July 15, 2026  |  Fraud Prevention

The best fraud prevention stops bad transactions and lets good ones move faster. But new findings in the June 2026 edition of The 2026 Certainty...

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The Grocery Run No Longer Belongs to One Retailer
The Grocery Run No Longer Belongs to One Retailer
July 14, 2026  |  Retail

A weekly grocery run seems like the perfect opportunity to fill a shopping cart with everything else a household needs. New data suggests consumers increasingly...

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Smaller Card Issuers Can Out-Compete the Giants, New Study Finds
Smaller Card Issuers Can Out-Compete the Giants, New Study Finds
July 13, 2026  |  Credit Cards

Customer lifetime value has long been treated as an output metric, a way to judge whether a card portfolio performed well after the fact. Increasingly,...

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85% of CFOs Say Automation Cuts Payments Friction
85% of CFOs Say Automation Cuts Payments Friction
July 13, 2026  |  Fraud Prevention

Security controls are designed to stop bad payments, but new data suggested the strongest systems may be the ones customers barely notice. Get the Full...

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Why the Companies Winning at Payments Aren’t Adding Providers
Why the Companies Winning at Payments Aren’t Adding Providers
July 13, 2026  |  Payments Innovation

Payments are now part of the customer experience layer, the uptime layer and the revenue operations layer. That means they can no longer be managed...

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88% of Banks Report Strong ROI With Instant Business Payments
88% of Banks Report Strong ROI With Instant Business Payments
July 13, 2026  |  Real-Time Payments

Business clients don’t want to hear that the payment is “in process.” They want to know that the money was moved, the supplier was paid...

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Three-Quarters of Financial Firms See Identity Inconsistencies
Three-Quarters of Financial Firms See Identity Inconsistencies
July 10, 2026  |  Authentication

Digital revenue has turned identity verification from a back-office control into a front-door growth issue for financial services firms. Get the Full Story Complete the...

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New Data Shows Why One Consumer Economy Has Become Three
New Data Shows Why One Consumer Economy Has Become Three
July 10, 2026  |  Consumer Insights

Consumer spending has become less about confidence and more about financial capacity, and that shift is giving banks and payments providers a clearer map of...

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