PYMNTS Study

The Customer Journey Is Becoming the Small Business Treasure Map
The Customer Journey Is Becoming the Small Business Treasure Map
August 03, 2026  |  SMBs

For many small businesses, revenue growth starts with a tap on a smartphone screen, because that’s where most customers already are. This finding comes from...

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60 Million Workers Rethink What’s Worth Buying
60 Million Workers Rethink What’s Worth Buying
July 31, 2026  |  Consumer Insights

A dollar can only stretch so far. For 60 million Labor Economy workers, each trip to the checkout can involve hard choices about what to...

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Healthcare Costs Push Consumer Confidence Down 9 Points
Healthcare Costs Push Consumer Confidence Down 9 Points
July 30, 2026  |  Healthcare

Healthcare costs are squeezing consumer confidence from both ends of the age spectrum. Baby boomers and seniors in the United States face steep routine bills,...

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33% of US Consumers Use Credit Card Installments
33% of US Consumers Use Credit Card Installments
July 29, 2026  |  Credit Cards

Buy now, pay later was supposed to take business away from credit cards. Instead, credit cards appear to be taking a page from BNPL. PYMNTS...

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$349 Billion Could Move Through a Much Smarter Checkout
$349 Billion Could Move Through a Much Smarter Checkout
July 28, 2026  |  Retail

A good offer can lose its value when the shopper never sees it. That problem gets expensive fast when the missed moment happens at checkout....

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63% of Gen Z Hits Snags When Getting Government Disbursements
63% of Gen Z Hits Snags When Getting Government Disbursements
July 27, 2026  |  Consumer Insights

A collaboration between PYMNTS Intelligence and Visa Direct, “Moving Money at the Speed of Life: Same Payout, Different Experience With Government Disbursements,” examines how U.S....

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17% of Labor Economy Workers Miss Shifts Because of Higher Gas Prices
17% of Labor Economy Workers Miss Shifts Because of Higher Gas Prices
July 27, 2026  |  Transportation

The cost of getting to work is starting to determine who gets to work. Transportation problems are causing lower-paid workers to miss shifts, lose income...

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Smartphones Turn Every Store Aisle Into a Marketplace
Smartphones Turn Every Store Aisle Into a Marketplace
July 24, 2026  |  Mobile Commerce

Mobile commerce is no longer just about buying on a phone. Consumers now use mobile devices for 53% of purchases, but according to new data...

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Why Digital Wallets Matter More Than Crypto for Credit Unions
Why Digital Wallets Matter More Than Crypto for Credit Unions
July 23, 2026  |  Credit Unions

Credit unions have an unusual digital asset dilemma. Most members are not asking them to become cryptocurrency exchanges, yet a sizable share of young members...

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