PYMNTS Study

Financial Firms Put AI to Work Across 27 Tasks, Study Finds
Financial Firms Put AI to Work Across 27 Tasks, Study Finds
August 07, 2026  |  Artificial Intelligence

Financial services firms are finding their strongest artificial intelligence results in the parts of the business customers rarely see. The May installment of “The Enterprise...

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Consumer Expectations for Economy Jump 4.1 Points as Personal Finance Optimism Lags
Consumer Expectations for Economy Jump 4.1 Points as Personal Finance Optimism Lags
August 07, 2026  |  Economy

The economy is beginning to inspire confidence again, but Americans are not convinced that confidence will arrive in their own wallets anytime soon. That disconnect...

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63% of SMBs Turn to Cards for Payment Protection
63% of SMBs Turn to Cards for Payment Protection
August 06, 2026  |  SMBs

Small businesses don’t appear to need more payment options as much as they need better control over when money leaves the business. That’s the central...

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AI Finds the Deal, Shoppers Still Make the Call
AI Finds the Deal, Shoppers Still Make the Call
August 05, 2026  |  Retail

When it comes to retail shopping, consumers are largely using artificial intelligence as a shortcut through the growing complexity of eCommerce rather than as a...

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Payment Choice Now Defines The New American Shopper
Payment Choice Now Defines The New American Shopper
August 05, 2026  |  Consumer Insights

American shoppers aren’t waiting for retail to catch up. They’re already using mobile devices and AI to find products, compare choices and decide where to...

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Payment Friction Costs Middle Market Firms Nearly 2% of Annual Revenue
Payment Friction Costs Middle Market Firms Nearly 2% of Annual Revenue
August 05, 2026  |  Digital Payments

Payment friction rarely arrives as one clearly identifiable expense. That’s probably why most executives think about payment friction as an inconvenience and not a hidden-in-plain-sight...

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AP Automation Can’t Fix What It Can’t Connect
AP Automation Can’t Fix What It Can’t Connect
August 05, 2026  |  Accounts Payable

Accounts payable has no shortage of automation. However, the July edition of the Business Payments Tracker® Series, a PYMNTS Intelligence collaboration with WEX, revealed that...

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55% of Banks Are Building a Stronger Database for Payments
55% of Banks Are Building a Stronger Database for Payments
August 05, 2026  |  Commerce

Issuer processing is moving closer to the moment when payment data becomes a decision, giving financial institutions a clearer path to approve more legitimate purchases...

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Digital Wallets Reach More Than 1 in 10 In-Store Payments
Digital Wallets Reach More Than 1 in 10 In-Store Payments
August 04, 2026  |  Digital Payments

Digital wallets are no longer simply changing how consumers present a payment at checkout. They’re also beginning to change where the money comes from. That shift stands...

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