For most small businesses, the decade began with optimism, but it would take only three weeks for that thinking to change as consumers began to shelter in place – and many governments mandated that policy. Amid this climate, nearly all small and medium-sized businesses (SMBs) have...
Retailers are beginning to deliver to consumers’ homes or ramping up their ability to do so during the coronavirus crisis. Adore Me has made its in-home lingerie delivery service a higher priority, while Caviar has doubled down on its business model. And in brick-and-mortar retail, the gap between essential and non-essential...
The coronavirus pandemic is changing daily life in the United States, as American consumers modify the way they shop to avoid contracting the virus. The average consumer, for instance, is grocery shopping much less frequently than before the crisis. And in retail, brand attributes are gaining even more importance...
Consumers have stepped up their activity in eCommerce, as they are not staying in hotels, eating in restaurant dining rooms or using public transit, per a PYMNTS COVID-19 consumer survey. More affluent consumers appear to be focused on avoiding public spaces and making purchases through the web...
Retailers are finding success in the complex, highly regulated wine industry, and are looking to top off loyalty as coronavirus orders flow. Wine Insiders, in one case, has combined edgy technology and innovations, and supplemented traditional marketing channels with digital advertising. The firm has also extended its anniversary...
Retailers are assisting their workers, while landlords are providing aid to their tenants, amid the coronavirus pandemic. Petco has rolled out an employee relief fund, while one Michigan real estate company is offering free rent to small and medium-sized retail and restaurant tenants for the next three months. In supply...
The coronavirus has caused many restaurants to stop table service and has put renewed focus on their abilities to manage and fulfill delivery orders. The popularity of ordering in, however, is not a new trend, given the rise in the number of digital food orders over...
Mall owners are closing shopping centers amid the coronavirus outbreak, and a trade group that represents them reports that closures are putting a strain on its members. The International Council of Shopping Centers (ICSC) says it believes action from the federal government is needed, and large retail...
Consumers may be looking for trust from retailers amid the coronavirus, as a small but significant share of them noted before the crisis that trust in a brand (aside from price) is the top reason they shop at a retailer. Some merchants have had to take the role...
