Banking 2/page/121 news and trends

KeyBank Taps Conversational AI to Cut Call Center Costs
Artificial Intelligence // January 23, 2026

Banks are increasingly turning to artificial intelligence to cut costs and improve customer service, with savings showing up most clearly in call center operations. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

UBS Considers Offering Crypto Trading Through Private Bank
Cryptocurrency // January 23, 2026

Swiss banking giant UBS reportedly plans to begin offering cryptocurrency trading in response to growing demand from wealthy clients. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...

Citigroup to Lay Off Managing Directors and Senior Employees in March
Banking // January 23, 2026

Citigroup reportedly plans to lay off an unspecified number of employees in March after cutting about 1,000 jobs this month. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...

BNPL Provider Affirm Applies to Establish Bank Subsidiary
Banking // January 23, 2026

Buy now, pay later (BNPL) provider Affirm aims to establish a bank subsidiary called Affirm Bank. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Interviews & Exclusives
Capital One Targets $2T in Business Payments With Brex Buy

January 22, 2026
Capital One paired its fourth-quarter earnings report Thursday (Jan. 22) with the announcement of its acquisition of Brex, positioning the deal as a structural move deeper into business banking and payments. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins […]

Digital Bank Users Say They’re Ready to Move 35% of Payments Off Cards

January 21, 2026
As Pay by Bank becomes more visible in the U.S. payments market, one group of consumers is clearly leading the way: those who use digital banks. “Pay by Bank Deep...

7 in 10 Banks Increase Fraud Spending as Losses and Complexity Grow

January 19, 2026
Fraud is no longer just a cost line item for banks and payment firms. It is increasingly a force that shapes how institutions invest, modernize and compete. Get the Full...

Tokenized Deposits Mean the Demise of ‘End of Day’ Banking

January 16, 2026
Tokenization, and specifically, tokenized deposits, has seen growth in concrete use cases inside the banking system. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Quick Reads
OCC Says Reducing Regulatory Burden Will Help Banks Compete With Private Credit

January 23, 2026
Comptroller of the Currency Jonathan Gould reportedly said that the Office of the Comptroller of the Currency’s (OCC) work to relax leveraged-loan rules for banks will reduce the regulatory burden on those lenders and help them compete with the private credit industry. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to […]

UBS Considers Offering Crypto Trading Through Private Bank

January 23, 2026
Swiss banking giant UBS reportedly plans to begin offering cryptocurrency trading in response to growing demand from wealthy clients. Get the Full Story Complete the form to unlock this article...

Citigroup to Lay Off Managing Directors and Senior Employees in March

January 23, 2026
Citigroup reportedly plans to lay off an unspecified number of employees in March after cutting about 1,000 jobs this month. Get the Full Story Complete the form to unlock this article...

BNPL Provider Affirm Applies to Establish Bank Subsidiary

January 23, 2026
Buy now, pay later (BNPL) provider Affirm aims to establish a bank subsidiary called Affirm Bank. Get the Full Story Complete the form to unlock this article and enjoy unlimited...