Generative artificial intelligence (AI) can recommend a hotel, assemble an itinerary or suggest a cheaper travel date. It cannot independently guarantee inventory, calculate cancellation terms, authenticate a customer, manage currency conversion or settle funds with multiple suppliers. Get the Full Story Complete the form to...
Booking Holdings is seeing benefits from its investments in generative artificial intelligence and is continuing to expand its AI-powered capabilities across its operations, executives said Tuesday (April 28) during the company’s first quarter earnings call. Get the Full Story Complete the form to unlock this...
Generative artificial intelligence enabled Booking Holdings to reduce its customer service costs year over year, even as the company handled 10% more bookings, Booking Holdings Chief Financial Officer Ewout Steenbergen said Wednesday (Feb. 18). Get the Full Story Complete the form to unlock this article...
European regulators are reportedly preparing to examine Apple, Google and Microsoft’s financial fraud protections. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...
August 20, 2026
Airbnb is building artificial intelligence into nearly every step of a trip, not just the chatbot. The company’s AI customer-service assistant now resolves nearly 45% of user inquiries without a human agent, up from about a third at the end of last year, operating in more than 50 languages with voice-call support planned later this […]
August 16, 2024
As inflation reshapes consumer spending, travel giants Expedia, Airbnb and Booking Holdings are adjusting their strategies to drive customer engagement and bookings amid shifting family budgets and evolving preferences. Get the...
November 03, 2023
The latest ISM Services PMI reading came in at 51.8 in October, down from a 53.6 reading in September. Get the Full Story Complete the form to unlock this article...
May 22, 2023
Despite earnings losses, carriers predict soaring demand as the United States enters the summer travel season. Get the Full Story Complete the form to unlock this article and enjoy unlimited...
April 28, 2026
Booking Holdings is seeing benefits from its investments in generative artificial intelligence and is continuing to expand its AI-powered capabilities across its operations, executives said Tuesday (April 28) during the company’s first quarter earnings call. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content […]
February 18, 2026
Generative artificial intelligence enabled Booking Holdings to reduce its customer service costs year over year, even as the company handled 10% more bookings, Booking Holdings Chief Financial Officer Ewout Steenbergen...
September 23, 2025
European regulators are reportedly preparing to examine Apple, Google and Microsoft’s financial fraud protections. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...
September 09, 2025
Online booking giants are reportedly taking steps to counter the encroachment of AI agents. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...
