Generative artificial intelligence enabled Booking Holdings to reduce its customer service costs year over year, even as the company handled 10% more bookings, Booking Holdings Chief Financial Officer Ewout Steenbergen said Wednesday (Feb. 18). Get the Full Story Complete the form to unlock this article...
European regulators are reportedly preparing to examine Apple, Google and Microsoft’s financial fraud protections. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...
Online booking giants are reportedly taking steps to counter the encroachment of AI agents. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...
Texas Attorney General Ken Paxton secured a $9.5 million settlement with Booking Holdings to resolve a lawsuit in which Paxton alleged that the online travel agency engaged in deceptive “junk fee” practices. Get the Full Story Complete the form to unlock this article and enjoy...
August 16, 2024
As inflation reshapes consumer spending, travel giants Expedia, Airbnb and Booking Holdings are adjusting their strategies to drive customer engagement and bookings amid shifting family budgets and evolving preferences. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to […]
November 03, 2023
The latest ISM Services PMI reading came in at 51.8 in October, down from a 53.6 reading in September. Get the Full Story Complete the form to unlock this article...
May 22, 2023
Despite earnings losses, carriers predict soaring demand as the United States enters the summer travel season. Get the Full Story Complete the form to unlock this article and enjoy unlimited...
January 09, 2023
One week in, and the CE 100 Index has already gained some ground, up 2.7%. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...
April 28, 2026
Booking Holdings is seeing benefits from its investments in generative artificial intelligence and is continuing to expand its AI-powered capabilities across its operations, executives said Tuesday (April 28) during the company’s first quarter earnings call. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content […]
February 18, 2026
Generative artificial intelligence enabled Booking Holdings to reduce its customer service costs year over year, even as the company handled 10% more bookings, Booking Holdings Chief Financial Officer Ewout Steenbergen...
September 23, 2025
European regulators are reportedly preparing to examine Apple, Google and Microsoft’s financial fraud protections. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...
September 09, 2025
Online booking giants are reportedly taking steps to counter the encroachment of AI agents. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...
