Consumer Insight news and trends

Faster Payments Get Faster Fraud Defense
Fraud Prevention // March 12, 2025

Faster payments means faster fraud, at least that’s the fear. FedNow® Service’s debut a year and a half ago, and traction gaining across The Clearing House’s RTP network (which recently crossed the 1 billion transaction mark) have given consumers and enterprises a broadening range of...

Who Is the Paycheck-to-Paycheck Consumer in America?
Consumer Finance // March 11, 2025

A six-figure income, a house in a nice neighborhood, two cars in the garage and kids in private schools — yet still feeling panicked when an emergency expense hits. And while the Fed once held out $400 as the average emergency expense threshold, that unexpected...

eCommerce Grabs 17.9% of Overall Retail Sales in 2024’s Fourth Quarter  
eCommerce // February 19, 2025

The fourth quarter of 2024 capped a strong year for online retail sales, as holiday spending shifted to digital channels, capping a double-digit increase over the third quarter — and a nearly double-digit boost over last year’s levels. And as the data released Wednesday (Feb....

52% of Payment Declines Are Debit Cards
Consumer Insights // February 04, 2025

Despite a general decrease in payment issues, financially struggling consumers continue to face these disruptions at alarmingly high rates, especially when making essential purchases. According to a PYMNTS Intelligence report, “Financially Struggling Consumers Are Twice as Likely to Face Payment Declines,” while payment declines have...

Interviews & Exclusives
Consumers Draw New Spending Lines as Tariff Threats Loom

April 15, 2025
As seen in current events such as LVMH’s lackluster revenue picture announced Monday (April 14), which showed a decided pullback in luxury spending due to uncertainty in the economy, consumer spending patterns are changing. But know this: When the economy seems uncertain, consumers still get their nails done. It’s a small but telling detail. Only […]

Faster Payments Get Faster Fraud Defense

March 12, 2025
Faster payments means faster fraud, at least that’s the fear. FedNow® Service’s debut a year and a half ago, and traction gaining across The Clearing House’s RTP network (which recently...

eCommerce Grabs 17.9% of Overall Retail Sales in 2024’s Fourth Quarter  

February 19, 2025
The fourth quarter of 2024 capped a strong year for online retail sales, as holiday spending shifted to digital channels, capping a double-digit increase over the third quarter — and...

52% of Payment Declines Are Debit Cards

February 04, 2025
Despite a general decrease in payment issues, financially struggling consumers continue to face these disruptions at alarmingly high rates, especially when making essential purchases. According to a PYMNTS Intelligence report,...

Quick Reads
Consumers Cut Back on Travel, Experiences Amid Uncertain Economic Outlook

August 08, 2024
Consumers are reportedly delaying or cutting back on travel and experiences amid an uncertain economic outlook. Online booking platforms, airlines, hotels and other companies in this sector have noted this trend during recent earnings calls, Reuters reported Thursday (Aug. 8). Some have warned investors that they expect U.S. bookings to be flat in the current […]

Simon Property Group Remains Optimistic About Consumer Spending in Retail

August 05, 2024
While there are signs in the broader economy that a consumer-led recession could be on the way, real estate investment trust Simon Property Group remains optimistic about its shopping, dining,...

Mondelez Sees US Snack Volume Decline Amid ‘Mixed’ Consumer Confidence

April 30, 2024
Consumer confidence in the United States is mixed, with many shoppers looking for deals when it comes to chocolate, biscuits and baked snacks. That finding contrasts with consumer confidence in Europe, which...

NRF Expects ‘Moderate but Steady’ Retail Sales Growth in 2024

March 20, 2024
The National Retail Federation (NRF) expects retail sales to grow between 2.5% and 3.5% in 2024. That forecast is in line with the 2023 annual sales growth and the 10-year pre-pandemic average...