Customer Care news and trends

Aspect Software Chatbot, Agent Sync Achieves Customer Satisfaction
Retail // June 16, 2017

The age-old question of whether technology will replace human jobs has been a tough one to answer but hotly debated over the past few years. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Conversocial Buys HipMob To Boost Online Customer Care Process
Partnerships / Acquisitions // March 22, 2017

Conversocial, the U.K.-headquartered social customer service platform, has acquired Silicon Valley startup HipMob, a web-based and in-app live chat platform. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

Quick Reads
Shopify Ping Adds Apple Business Chat Support 

June 26, 2019
Shopify merchants will now be able to chat with customers through Apple Business Chat inside of Shopify Ping, the company said in a blog post on Wednesday (June 26). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe […]

Conversocial Buys HipMob To Boost Online Customer Care Process

March 22, 2017
Conversocial, the U.K.-headquartered social customer service platform, has acquired Silicon Valley startup HipMob, a web-based and in-app live chat platform. Get the Full Story Complete the form to unlock this...