Customer Complaints news and trends

Venmo App Goes Down Monday
Mobile Applications // December 30, 2019

Popular financial app Venmo briefly went down for a few hours on Monday (Dec. 30), the company confirmed, according to reports. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Colombia Watchdog Investigates Rappi Delivery App For Noncompliance
Regulation // November 14, 2019

On-demand delivery app Rappi is under investigation again in Colombia, accused of failing to comply with regulatory orders to improve its customer service response, according to Reuters. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

CFPB Public Complaint Database Likely To Be Shut Down
CFPB // April 26, 2018

Mick Mulvaney, the acting director of the Consumer Financial Protection Bureau (CFPB), said that the agency will likely shut down its public complaint database. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Resolver To Use AI To Help Consumers Complain
Artificial Intelligence // November 03, 2016

Resolver, the U.K. startup that has created tools to help consumers complain and track the progress of their complaint, has raised £2.8 million in new funding, which it will use to apply artificial intelligence to make it easier for consumers to resolve issues. Get the...

Quick Reads
Venmo App Goes Down Monday

December 30, 2019
Popular financial app Venmo briefly went down for a few hours on Monday (Dec. 30), the company confirmed, according to reports. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing […]

Colombia Watchdog Investigates Rappi Delivery App For Noncompliance

November 14, 2019
On-demand delivery app Rappi is under investigation again in Colombia, accused of failing to comply with regulatory orders to improve its customer service response, according to Reuters. Get the Full...

CFPB Public Complaint Database Likely To Be Shut Down

April 26, 2018
Mick Mulvaney, the acting director of the Consumer Financial Protection Bureau (CFPB), said that the agency will likely shut down its public complaint database. Get the Full Story Complete the...

Resolver To Use AI To Help Consumers Complain

November 03, 2016
Resolver, the U.K. startup that has created tools to help consumers complain and track the progress of their complaint, has raised £2.8 million in new funding, which it will use...