Disputes news and trends

Omnichannel Is a Merchant Priority and Fraudster Opportunity
Retail // August 09, 2023

The embrace of omnichannel commerce as the pandemic recedes has brought a “new normal” for merchants, Adam Gunther, senior vice president and chief product officer at Kount, an Equifax Company, told PYMNTS in a recent interview. Get the Full Story Complete the form to unlock...

100 CFOs Say That Businesses With AR Frictions Must Either Automate or Fall Behind
Accounts Receivable // July 17, 2023

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...

Mastercard’s Ethoca Delivers Digital Receipts In Expanded Microsoft Partnership 
eCommerce // April 15, 2020

Customers of Microsoft can access digital purchase receipts through Canadian tech services firm Ethoca, a subsidiary of Mastercard, and its partnerships with a growing matrix of banks. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Settling Consumer Disputes With Digital Solutions
Retail // March 04, 2020

For Teel Lidow, it was supposed to be a vacation, not a business trip. He went to Chile, expecting to return to New York without incident. But after taking off, he realized it would not be a normal flight. The plane landed in Ecuador for...

Interviews & Exclusives
Omnichannel Is a Merchant Priority and Fraudster Opportunity

August 09, 2023
The embrace of omnichannel commerce as the pandemic recedes has brought a “new normal” for merchants, Adam Gunther, senior vice president and chief product officer at Kount, an Equifax Company, told PYMNTS in a recent interview. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS […]

100 CFOs Say That Businesses With AR Frictions Must Either Automate or Fall Behind

July 17, 2023
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

How To Lead The Charge On Chargeback Change

December 27, 2017
Beginning next year Visa is changing the way it handles chargeback resolutions. Time is of the essence as is data. The road may be a bumpy one for merchants and...

Quick Reads
Lumin Adds FINBOA’s Dispute Management Capabilities to Digital Banking Platform

January 07, 2025
Lumin Digital said Tuesday (Jan. 7) that it will add enhanced, paperless dispute management capabilities to its digital banking platform through a new partnership with process automation provider FINBOA. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our […]

Mastercard’s Ethoca Delivers Digital Receipts In Expanded Microsoft Partnership 

April 15, 2020
Customers of Microsoft can access digital purchase receipts through Canadian tech services firm Ethoca, a subsidiary of Mastercard, and its partnerships with a growing matrix of banks. Get the Full...

Payments Ecosystem Readies For Visa’s New Chargeback Rules 

February 02, 2018
What you don’t know can, indeed, hurt you — especially when it comes to chargeback liability. The waters of transaction disputes are challenging even today, but as of April 15, 2018,...