Customer Feedback news and trends

Tattle Helps Square Sellers Get Customer Feedback
Point of Sale // April 26, 2023

Tattle and Square have integrated to help sellers get a better sense of customer sentiment. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

How Customer Reviews Provide Lifeblood For Restaurant Operations
Restaurant innovation // June 22, 2020

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...

How Hot Head Burritos Is Addressing COVID-19 By Reassessing Customer Experience
Restaurant innovation // June 19, 2020

Bringing back guests who’ve had a less-than-satisfactory restaurant experience has taken a whole new level of importance during the COVID-19 outbreak. In this month’s Order To Eat Tracker, Ray Wiley, CEO of Mexican food chain Hot Head Burritos, discusses how collecting and analyzing customer feedback...

Caribou Coffee Spills The Beans On Customer Loyalty In The Mobile Age
Mobile Order Ahead // December 17, 2019

Consumers’ preference for mobile order-ahead is now driving how physical restaurants are designed and renovated. Nowhere is this change more pronounced than in the coffee industry, from giants like Starbucks building pickup-only locations to smaller chains like Caribou Coffee renovating locations with dedicated pickup windows....

Interviews & Exclusives
Data ‘Connects the Dots’ to New Revenue Opportunities for Banks

January 23, 2025
Generative artificial intelligence (GenAI) has been among the buzzwords that are universal — cutting across all aspects of everyday life and promising to upend and reshape all manner of industries. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. […]

Quick Reads
Tattle Helps Square Sellers Get Customer Feedback

April 26, 2023
Tattle and Square have integrated to help sellers get a better sense of customer sentiment. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive […]

CFPB Looks To Improve Complaint Reporting

March 02, 2018
The Consumer Financial Protection Bureau (CFPB) is seeking public evidence to ensure that the government watchdog agency is doing everything it can to best protect consumers. Get the Full Story...