Qsr news and trends

Chipotle Names Interim CEO Scott Boatwright as CEO
Personnel // November 11, 2024

Chipotle has named Interim CEO Scott Boatwright as CEO and member of the board, effective immediately. Boatwright has served as interim CEO since Aug. 31, when former Chipotle Chairman and CEO Brian Niccol left the company to become CEO of Starbucks. Before that, Boatwright served as Chipotle’s chief operating...

McDonald’s Says Geofencing Technology Helps Boost Customer Satisfaction
Restaurant innovation // November 08, 2024

McDonald’s reportedly improved customer satisfaction scores and reduced customer wait times by using geofencing technology to streamline the mobile ordering process. The quick-service restaurant (QSR) uses that technology to notify its crews that customers are approaching so that they can start preparing orders, Chain Store...

Subway’s Digital Comeback Features Retooled App and Loyalty Program
Restaurant innovation // October 09, 2024

The quick-service restaurant sector is experiencing a wave of global expansion, with Subway making bold moves to amplify its presence and enhance digital engagement. In just three years, the brand has secured more than 20 master franchise agreements, paving the way for more than 10,000...

Fast-Food Chains Promote Value as Restaurant Prices Climb
Retail // August 11, 2024

Value has become the watchword for fast-food brands these days. As CNBC reported Sunday (Aug. 11), restaurant CEOs keep pointing to value when explaining to investors why sales have cooled, while also offering up their plans to boost traffic. “Value” came up nearly 80 times...

Interviews & Exclusives
Subway’s Digital Comeback Features Retooled App and Loyalty Program

October 09, 2024
The quick-service restaurant sector is experiencing a wave of global expansion, with Subway making bold moves to amplify its presence and enhance digital engagement. In just three years, the brand has secured more than 20 master franchise agreements, paving the way for more than 10,000 future restaurant commitments and driving over 40% of its new […]

Quick Service Restaurants Double-Down on Technology to Gain Customers

November 01, 2023
The food service sector is transforming rapidly, and surviving in such a changing environment requires agile retail strategies.  In the last two years, due to high inflation, restaurants have been...

Dunkin’ Taps HubKonnect’s AI as QSRs Get Hyper-Specific With Marketing

June 06, 2023
As restaurants compete to take advantage of new digital capabilities as quickly and effectively as possible, Dunkin’ is leveraging artificial intelligence (AI) to optimize stores’ performance on a unit-to-unit basis....

Presto CEO Says ChatGPT Pact Shows Where Restaurant Drive-Thru Is Headed

April 11, 2023
The planets are aligning around voice artificial intelligence (AI) as everyday business use cases begin to build, perhaps nowhere more so than at the restaurant drive-thru. The synergies are clear,...

Quick Reads
Burger King Owner Plans Remodels Amid ‘Challenging Consumer Backdrop’

February 12, 2025
Burger King’s kingdom is getting a makeover following a slight uptick in sales. Restaurant Brands International (RBI), owner of the fast food chain and several other brands, released earnings Wednesday (Feb. 12) showing a 2.5% increase in comparable sales. These figures, CEO Josh Kobza told analysts during an earnings call, represent an “outpacing” of the […]

Chipotle Names Interim CEO Scott Boatwright as CEO

November 11, 2024
Chipotle has named Interim CEO Scott Boatwright as CEO and member of the board, effective immediately. Boatwright has served as interim CEO since Aug. 31, when former Chipotle Chairman and CEO Brian Niccol...

McDonald’s Says Geofencing Technology Helps Boost Customer Satisfaction

November 08, 2024
McDonald’s reportedly improved customer satisfaction scores and reduced customer wait times by using geofencing technology to streamline the mobile ordering process. The quick-service restaurant (QSR) uses that technology to notify...

Fast-Food Chains Promote Value as Restaurant Prices Climb

August 11, 2024
Value has become the watchword for fast-food brands these days. As CNBC reported Sunday (Aug. 11), restaurant CEOs keep pointing to value when explaining to investors why sales have cooled,...