Qsr news and trends

Krispy Kreme and McDonald’s in Advanced Discussions on Expanded Partnership
Partnerships // November 09, 2023

Krispy Kreme is looking to expand its partnership with McDonald’s. “While nothing has been finalized, we are in advanced discussions about expanding the partnership and are making investments in the U.S. that reflect our confidence in further scaling our Delivered Fresh Daily network,” Krispy Kreme CEO Mike Tattersfield said...

Burger King Owner Sees Drive-Thru as a Hold Back to Digital Transformation
Retail // November 03, 2023

As Restaurant Brands International (RBI) looks to reach 100% digital sales, the drive-thru channel remains a sticking point.  The quick-service restaurant (QSR) giant, which owns Burger King, Tim Hortons, Popeyes and Firehouse Subs, shared on a call with analysts Friday (Nov. 3) discussing the company’s third-quarter...

Starbucks Sees 75 Million Loyalty Customers as Economic Hedge
Earnings // November 02, 2023

As many restaurant brands feel consumers pull back among ongoing financial difficulties, Starbucks is leveraging its extensive digital user base to weather the storm. The world’s largest restaurant chain by revenue shared on a call with analysts Thursday (Nov. 2) discussing its fourth-quarter fiscal 2023...

Quick Service Restaurants Double-Down on Technology to Gain Customers
ResTech // November 01, 2023

The food service sector is transforming rapidly, and surviving in such a changing environment requires agile retail strategies.  In the last two years, due to high inflation, restaurants have been forced to raise menu prices and cut staff and services while facing an increasingly demanding...

Interviews & Exclusives
Quick Service Restaurants Double-Down on Technology to Gain Customers

November 01, 2023
The food service sector is transforming rapidly, and surviving in such a changing environment requires agile retail strategies.  In the last two years, due to high inflation, restaurants have been forced to raise menu prices and cut staff and services while facing an increasingly demanding client in aspects such as convenience, use of technology, or […]

Dunkin’ Taps HubKonnect’s AI as QSRs Get Hyper-Specific With Marketing

June 06, 2023
As restaurants compete to take advantage of new digital capabilities as quickly and effectively as possible, Dunkin’ is leveraging artificial intelligence (AI) to optimize stores’ performance on a unit-to-unit basis....

Presto CEO Says ChatGPT Pact Shows Where Restaurant Drive-Thru Is Headed

April 11, 2023
The planets are aligning around voice artificial intelligence (AI) as everyday business use cases begin to build, perhaps nowhere more so than at the restaurant drive-thru. The synergies are clear,...

40% of First-Time Diners Try Independent Full-Service Restaurants

December 29, 2022
When trying out new eateries, consumers flock to independent full-service restaurants (FSRs). For the November edition of PYMNTS’ Restaurant Digital Divide study, “The 2022 Restaurant Digital Divide: Turning First-Time Diners...

Quick Reads
Krispy Kreme and McDonald’s in Advanced Discussions on Expanded Partnership

November 09, 2023
Krispy Kreme is looking to expand its partnership with McDonald’s. “While nothing has been finalized, we are in advanced discussions about expanding the partnership and are making investments in the U.S. that reflect our confidence in further scaling our Delivered Fresh Daily network,” Krispy Kreme CEO Mike Tattersfield said in a Thursday (Nov. 9) earnings release. The existing partnership with […]

Panera Bread Cuts Corporate Staff Ahead of Parent Company’s Planned IPO

November 01, 2023
Panera Bread is reportedly making significant changes to its corporate structure as its parent company Panera Brands prepares for an initial public offering (IPO). The company will be laying off...

Olo Brings Its Olo Pay Service to Fast-Food Kiosks

July 13, 2023
Restaurant technology platform Olo has begun offering card-present processing through its Olo Pay service. The company announced the launch in a news release Thursday (July 13), part of a larger rollout of new...

Despite Higher Prices, UK Quick Service Restaurants See Rising Demand

May 24, 2022
British quick service restaurants (QSR) are raising their prices amid a rising demand as commuters begin returning to their office jobs. As The Financial Times reported Tuesday (May 24), Greencore...