Customer Retention news and trends

Beyond Flat Fees: The Rise of Hybrid Subscription Models
Subscription Commerce // February 13, 2025

New models. New ads. New pricing tiers. The subscription economy has been active, to say the least, with YouTube CEO Neal Mohan revealing TV screens have now surpassed mobile as the primary device for YouTube viewing in the U.S. This milestone shows YouTube is no...

sticky.io and FlexCharge Partner on eCommerce Payment Decline
Retail // October 17, 2023

Subscription management and recurring billing provider sticky.io has partnered with payment decline management firm FlexCharge. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Study Finds 30% of Subscribers Account for Nearly 80% of Subscription Merchant Revenue
Subscription Commerce // June 14, 2023

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...

Half of Millennials Use Dating Apps Every Day
Connected Economy // May 04, 2023

Dating apps have never been more popular, with more than 60 million downloads last year in the United States. PYMNTS’ research finds that their use has risen 7% over the past year to 28% in March 2023, a share that represents 73 million consumers. Over half of these...

Interviews & Exclusives
Real-Time Economy Reshapes Payment Strategies for Merchants and Banks

May 21, 2025
Real-time payments are no longer a future prospect or an experimental innovation; they are the present reality and a fundamental expectation. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing […]

Beyond Flat Fees: The Rise of Hybrid Subscription Models

February 13, 2025
New models. New ads. New pricing tiers. The subscription economy has been active, to say the least, with YouTube CEO Neal Mohan revealing TV screens have now surpassed mobile as...

From Payments Choice to Gateway Preference: Payments Orchestration 2.0 Helps Global Platforms Grow Sales

April 27, 2023
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Half of Subscription Firms Say They Face Challenges Attracting Customers

March 08, 2023
As subscription businesses look to weather the year ahead, customer acquisition poses a major challenge. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Quick Reads
sticky.io and FlexCharge Partner on eCommerce Payment Decline

October 17, 2023
Subscription management and recurring billing provider sticky.io has partnered with payment decline management firm FlexCharge. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from […]

Barnes & Noble Launches Two-Tiered Membership Program

February 17, 2023
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Jimmy John’s Loyalty Program Goes Live After Signing 1.8M Members During Pilot

December 09, 2019
Sandwich chain Jimmy John’s announced Monday (Dec. 9) the launch of its first customer-loyalty program. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Wayfair Driving Repeat Customers

March 01, 2016
The 2015 financial results from Wayfair are pretty positive, particularly in the area of sales driven by returning customers. Get the Full Story Complete the form to unlock this article...