Major restaurant chains are adding new digital leadership in an effort to stand out in the increasingly difficult fight for customers’ omnichannel loyalty. Full-service diner chain Denny’s, which has nearly 1,600 locations, announced Friday (Oct. 13) the addition of Pankaj Patra as chief digital and...
As consumers across the board slowly increase their engagement with restaurants’ eCommerce options, bridge millennials — those between their mid-thirties and mid-forties — are leading the pack by a long shot, PYMNTS research shows. By the Numbers According to supplemental research from the survey of...
Across the restaurant industry, brands are getting more targeted with their promotions, and Denny’s has become the latest to tap data-informed, personalized “challenges” to get more return on its rewards investments. On Thursday (June 29), Denny’s, a full-service diner chain with nearly 1,600 locations around...
Casual dining brands are realizing on-premises is no longer enough to retain today’s consumers’ loyalty. In recent months, leaders in the category have been emphasizing growth in their digital businesses. For instance, Brinker International, parent company of Chili’s Grill & Bar and Maggiano’s Little Italy,...
December 14, 2023
As ongoing financial challenges have continued to constrain consumers’ budgets throughout the year, restaurants have taken the opportunity to rethink the financial incentives they offer, relaunching their rewards programs with new strategies and user experiences. Take, for instance, quick-service restaurant (QSR) giant Subway, which turned to a tiered rewards model. In September, the brand announced […]
July 18, 2023
As consumers across the board slowly increase their engagement with restaurants’ eCommerce options, bridge millennials — those between their mid-thirties and mid-forties — are leading the pack by a long...
October 16, 2017
Facebook has officially announced a new feature allowing its U.S. users to order food from local restaurants through the Facebook app. According to TechCrunch, the social media giant has decided not to compete directly with other food ordering services. Instead, Facebook is partnering with several industry players, including EatStreet, Delivery.com, DoorDash, ChowNow, Olo, Zuppler and […]
May 31, 2017
It can be argued that the diner experience is quintessentially American. From family roadtrips to after-hours eating, many people have memories of visiting diners. To help bring the diner experience...
May 29, 2017
Denny’s Corp. has named Michael Furlow its new chief information officer and senior vice president of information technology. Food Business News reports that prior to joining Denny’s, Furlow was chief...
